Wellness Report

[Bkristy21]

I purchased Fitbit premium and was excited to receive my Wellness report, but it is not sending when I generate the report from the app. Does anyone know why I am not receiving this?

[StephC74]

I requested the above 24 hours ago and I've not had it emailed to me yet. I have received a notification in the fitbit app to say it is ready.

[krazyskwerelett]

Same for me 😞

[sricha27]

Same for me

[sricha27]

Same for me

[N8teGee]

Hi @sricha27 and @Bkristy21, good to see you both in the community.

When I generated my report it took around 5 - 10 mins to receive it by email (it's sent to your email address as a PDF). Have you tried checking your spam/junk folder? If you still don't see it I would recommend requesting it again. 

[Bkristy21]

Thanks for the reply! I’ve requested the report three times and checked all folders in my inbox. Hmm...is there any way around this that you know of??

[N8teGee]

Have you checked your Fitbit profile/account to see if the correct email address is listed? I know this is a new feature, perhaps there are still a few teething issues.

I have also merged another thread with this one so that everyone can discuss this issue in the one place. 

[krazyskwerelett]

I made sure the right email was there checked all folders of email. Chatted with Fitbit service that apparently wasn’t trained in Fitbit premium. So they were suppose to email me and still haven’t. 

[N8teGee]

I will flag this thread for the attention of a Moderator, hopefully they can look into this a little bit more. 

[sricha27]

I've requested it three times and yes I've checked the trash and spam
folders as well as searched all emails. I received the notification on the
phone, but the email has definitely not arrived. Since two other people
have the same issue as me, at the same time I suspect it's not a problem at
our end

[JuanFitbit]

Hi @N8teGee , nice to see you back. Thank you for informing us about this thread. 

Hi everybody! A warm welcome to all of you to the Community! Thank you for your reports. Our team has been informed about this, and they are monitoring the situation. They also will be working on a solution.  

In the meantime, please check your spam/junk folders, if the email with the Wellness Report didn't land there. Sometimes our messages get redirected there. 

If I receive more information I'll be more than glad to let you all know over this channel . 

Please let me know if any of you have further questions. 

[Callie23]

Same here! I even changed my email because I thought it was a Comcast problem. Checked all folders- spam and other wise. Requested it about 5 times. Received the pop up saying it was ready and nothing. 

[sricha27]

definitely not in spam, please don't monitor the situation , instead get it
fixed : All the best - Steve

[Bkristy21]

Please keep us updated. Hopefully they get it figured out, I was hoping to get the report because my subscription ends soon. Thanks for the help. 

[alexrichard]

Hello,

I have Charge 3 and am a Premium member. I get "your health report ready" notification but don't receive e-mail and can't click on the notification via my iPhone. How can I see and download my Health Report?

Thanks.

[SunsetRunner]

Hello and welcome to the Fitbit Community @alexrichard 

I’m moving your post to the Fitbit Premium and Coach Forum so that your question will get more exposure and more relevant answers. 😉

[agracer]

I am having the exact same issue. How do we get the report? (I checked my Junk folder... it was not delivered there). 

I have waited hours. 

[sjm831]

I had an issue where I wasn't getting password reset e-mail.  Funny the **ahem** who stole my fitbit account for a week apparently didn't have trouble but me the real owner did.  It turned out that somehow their system had my e-mail as flagged to not get e-mails.  I forget what they call it.  I learned this on a message board.  The fitbit help desk was useless.  You would think they would fix this problem quickly and also recognize it quickly.

You will be disappointed in the report.  Data looks interesting but no analysis.

[sjm831]

I responded to last guys reply something that might help.