Reporting an inappropriate member

[VikiS]

I was sent a "friend" request from someone very inappropriate. I'll block her,  Nut Why can't I report her too? Last I knew, you didn't  promote porn here!

Moderator edit: personal information

[Jonas_Svensson]

I would like to report this profile:
https://www.fitbit.com/user/8DFGP4 

[AlessFitbit · Accepted solution]

Hi everyone!

Thanks for bringing these inappropriate profiles to our attention. Our team is aware of this type of spam and is taking action against them. To help us out, please make sure you're reporting these profiles in the Fitbit mobile app. You cannot report a profile on the Fitbit.com dashboard.

-Tap on the 3 dots at the upper right-hand side and pick "Report Profile"

We appreciate your help! 

[jackthetoolboy]

https://www.fitbit.com/user/8DW37J
Block this user too!

[WendyB]

@Morganfor2  In your app please click on the persons name and then use the 3 buttons at the top to report the person.

[Lolliepop7]

Hello everyone,

I wasn't sure where to post this and request some input so I put it here.  

So over the past month I have been getting VERY inappropriate friends request on the fitbit app.  

Does this mean my account has been hacked?  Like they are very inappropriate.  If anyone has any suggestions please feel free to provide.  I obviously delete them when they come in but wow!!

I am going to change password just to ensure.

Thanks

[wybrowneyedgirl]

No recent activity &.no average steps? Look @ personal & see when he joined. Most likely, recently. He's a Romance Scammer, will try to get you to fall for him then money will enter the conversation. 
you can google his name & see whose name he's using. Most likely, he's one of many Nigerians behind that photo.  Block him! 

[msparky]

Wow, I hope it doesn't take 3 years for the next response. New to fitbit and friend request (only on PC app) with naked woman avatar. Blocked Brooke J. online but avatar still on PC app. Friend request never showed up on mobile app. Just don't want anyone else to see avatar.

[wybrowneyedgirl]

I have no idea why this involves me. I've never seen it brfofe.

Fitbit should close all accounts that are not active (showing step averages, badges, posts &
at least murtual. friends.

[SunsetRunner]

I'm replying here because I already deleted the porno friend request on my app from the following:

Emily S.

[Odyssey13]

Hi @SunsetRunner  you need to report it from your app. There could be a hundred different users with Emily S. as their name - the forums have been around since roughly 2014. 

[CityLion]

@wybrowneyedgirl They are easily hacking old unused accounts and keeping the old join dates. Activity can be faked for a time without a tracker. Most clear but more difficult check is their friend list grows rapidly to 200 or more "friends" without actually entering challenges. 

[CityLion]

@Lolliepop7   Good choice to change and make more challenging password anyway, but, "They" do not have to have access to your account to  request you as a friend. You should report, and block at the three dots of their profile. "They" is most often a automated programed bot. 

[CityLion]

I prefer you report and block without sharing your use and facility with language. The more shared the better the attacks on others. You are likely just taking them to school to learn from you. 

[Odyssey13]

@CityLion  it's hard to know which member you're addressing when you don't tag their name in your post. One post, using tags, is sufficient to get your post on this thread. Your last two posts could have been made to anyone. 

[JustJeann]

So how do you pull up someone's profile in the Mobile app? (There is one I'd like to report but not sure how to get to it on the app.)

[wybrowneyedgirl]

If you got a friend request or that person comments in community, click on their little profile pic. His/her profile page will come up. In the top right over from photo are 3 dots. Click the dots. It will asked if you want to block that person and report them. I ALWAYS block them. Then choose to report them or not. If you click “Report them” itt tells you what to do. 

Moderator edit: format. 

[CityLion]

@Odyssey13  you are running on a 3 year old verision of your phones opperating system. Is it possible you are about the same timeline behind on this topic? I would highly recommend everyone consistently address Fitbits obligation to maintain a safe, fitness focused environment. What we as users do to block, activly flag to ignore, or accept and lecture, the scammers always helps their efforts to entrap, The host knows well the algorithm of scammers profiles and can quarentine and remove all of them with little effort.  @Odyssey13 

[NotBitFitMayhem]

@AlessFitbit I am sorry reporting, blocking, and pressing the ignore option all assist the agents we want eliminated because now they know our accout is active which was only a guess before depending on privacy settings.  There is only one effective solution.  It is not the legitimate users wasting their time even receiving a bogus friend request let alone responding. Fitbit administration must remove the offenders and block their return.  Everything fitbit needs to end this charade is on their own servers.  There are no cotrols over who can enter the database. There are no limits to request countless "friends" even when totally inactive and without a tracker. 

[Odyssey13]

@CityLion  I'm on these forums daily and do challenges. Rarely do I get a friend request from what people call a scammer. A few times I'd get a request that I didn't want to accept, so I didn't. Figure I'm pretty up to date on the timeline of this topic. Fitbit is aware of the situation as there are a few threads on the forums about it, but you already know that, having posted in them yourself. What I see most on the forums are the spammers, the ones who endlessly hawk some website or a product. My response is to flag each one of them, knowing the moderators (Fitbit employees) will take care of it. 

[slovacek]

@JennLaura @Rxdx Kate, this has been going on since AT LEAST 2017! The easiest way to fix this would be to disable the About Me part of the user profile. That's the only place where I've seen these sex trafficking / porn distribution links. If you guys don't aggressively fight this, then you are complicit with the trafficking / distribution!

As for me and my family (and my friends), the next fitness trackers we buy will NOT be Fitbit because of your lack of action on this issue - again which has been going on for YEARS!