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Flex 2 only recognized while on charger

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‎01-08-2020 11:24 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

‎01-08-2020 11:24 - last edited on ‎08-20-2020 17:15 by Fitbit Moderator

Hello- for the past 3 months or so, my Fitbit Flex 2 is only recognized by my iPhone WHILE it is on the charger.  As soon as I remove it from the charger, I get the "no device found" message, no lights will blink when I double tap it, and am unable to connect to it via Bluetooth.  It is fully charged.  I have tried every troubleshooting tip numerous times and nothing seems to work.  Please help!  I have barely had it for a year and it was working perfectly before this.

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‎01-09-2020 05:55 - last edited on ‎01-21-2025 09:07 by Fitbit Moderator

‎01-09-2020 05:55 - last edited on ‎01-21-2025 09:07 by Fitbit Moderator

@shananigans87 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Flex 2 not working as it should and thank you for troubleshooting this issue. This seems like the battery is not holding its charge. Since you didn't specify what you did I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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‎01-13-2020 10:34

In response to AlvaroFitbit

‎01-13-2020 10:34

Thank you!  I had tried cleaning with rubbing alcohol before, but it seems like trying a different USB port did the trick!  It is working again 🙂

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