Battery Draining Quickly on my Ionic

[DaniFBk]

My ionic was reseted, after that , the battery is draining quickly, in 24 hous.

Same suggestions?

Moderator Edit: Updated Subject for Clarity

[Mbalenz]

You seem to be forgetting, these issues didn’t happen before the most recent update. When are Fitbit going to admit their update has had a detrimental affect in battery life. I didn’t have any issues until the software update. I didn’t change ANYTHING except the software update, so you’ve obviously done something in the background which is draining the battery life! Stop posting these BS solutions and look at yourselves Fitbit 

[ChrisTenBroeck]

I had a Charge first, went through three of those in a year. Then a Blaze,
2 in less than that. I should count myself lucky my Ionic lasted over a
year, I guess, but all they done is make sure their hardware barely
outlives the warranty so they can screw you into buying a new one
--

“A single act of kindness throws out roots in all directions, and the roots
spring up and make new trees.”
https://www.facebook.com/asingleactofkindness/

[SunsetRunner]

Yeah, I only use the Fitbit as an alarm now. Can’t even use it for my HIIT workouts because if I do push-ups or any type of straight arm plank my wrist turns off my workout tracker lol. I have to manually log it on MFP.

Sent from my iPad

[SunsetRunner]

That doesn’t work.

Sent from my iPad

[Mbalenz]

When is Fitbit going to come out and tell us the real reason why battery lives have reduced in life span. Is it because a new version is coming out soon and it will force people to buy the new overpriced bracelet?

[Kneaimi]

Hi Matt

just restarted the device.  

Went to to bed and the charge was 94% and woke up to 56%. Means it won’t survive the day.  Any idea what causes the issue 

[Duggameister]

I recently upgraded my Ionic Game Golf to V 1.0.9 and now a fully charged Ionic only lasts 9 holes. It used to only drop 50-60% after a full 18 holes.  Is there a fix?

I have been a fan of Game Golf and Ionic for over a year, even when many people were having problems.  Now the latest upgrades have created a real problem we need fixed.  Thank you,

Doug S

[slhaunz]

I started having battery drain, going from about four days down to less than two. I saw NZWhitenight's post about doing a factory reset so I tried that. So far, that seems to have done the trick. I now have 64% left after four days. I haven't added back the three apps that I had on (have only added two so far) and have just enabled all day sync. I have turned off a lot of the notifications - ones that I didn't really need anyway - and have only enabled the ones that I really want. I'm cautiously optimistic that this has fixed whatever was glitching. If you haven't tried it, you might want to just to see if it works.

[ChrisTenBroeck]

That is EXACTLY the reason

I had it at factory defaults with literallt no apps other than those. No
help
--

Moderator edit: merged reply

“A single act of kindness throws out roots in all directions, and the roots
spring up and make new trees.”
https://www.facebook.com/asingleactofkindness/

[MattFitbit]

Hi all. I am truly sorry to see that so many of you are experiencing this battery drain issue.

I just wanted to confirm that your feedback has been forwarded to the appropriate teams and our engineers are currently investigating what might be causing this.

@Duggameister For anyone new to this thread, I recommend performing a restart to refresh your Ionic's system. If that doesn't help get you back on track, please let me know! 

@Mbalenz @SunsetRunner @Kneaimi I have reached out to our support team to have a case created on your behalf. Please be on the lookout for an email from our team, they will be in touch soon!

@ChrisTenBroeck Thanks for getting back to me. I have escalated your support case to our SF team to help provide you with a satisfactory resolution. I totally understand your frustration regarding this experience but lets please keep this conversation civil and adhere to our community guidelines moving forward.

@slhaunz Great to hear that your battery is working normally again. I appreciate your troubleshooting efforts. 

I appreciate everyone's patience and understanding around this. Feel free to let me know if you have any additional questions. Thanks!

[RobOda]

I got fitbit initially for sports, but it seems to have no ability to last very long recently.

This is a brand new replacement one, I've had issues since the last firmware update.

I charged it to 100%, did a reset as well. Today, took it out to a match - Normally, when I finish a game the battery will be anywhere between 89-95% left, which is rather reasonable. It's amazing and reliable, hence why I like it... 

Today however, 100% battery, out we go and I just checked it now: 49% battery left, in other words its dropped 40% more than it normally would. It is critical that the watch remains functional for me as I need it for time keeping - the heart rate/tracking is for my personal use, but the time keeping is critical. That the battery is dropping this quickly, given it's not even an old one, makes me seriously worried. 

For the record: This watch was replaced: 12th October 2018.

Battery issue started December. On January 5th 2019 the battery went from 100% to 8% in the course of normal use, it died when I got home. It hasn't been this extreme since, but it is still dropping super fast when I need to use it.

So, am I eligible for another replacement? I need this to be reliable throughout the full seasonal calendar - and not with everything turned off, as otherwise what is the point in buying it? If I want a dumb-watch I'd use one!

[Kneaimi]

I tired the resting and it didn’t help much , I will give it a day or two to see if that helped. So far I am at 64% after the morning fully charge. Hopefully it will survive through the night. 

Already started looking for other option in case I had to change the watch. 

Thansk 

[Mbalenz]

Doesn’t look like Fitbit are going to admit any fault from there end. My Ionic went from 75% overnight (asleep) to under 20%.

i woke to an email saying they’re stumped and want to work out a solution and if my Ionic is under a year old they’ll consider replacing it, well it is just over a year old (13 months) I got it as a Christmas gift and so therefore ineligible to be replaced. Like I said an expensive bracelet. I recall someone else saying they are designed to last just beyond the warranty period ..... I thought they were joking.

well I’m speaking to a number of media agencies here and they’re reading all the threads here now. Hopefully they’ll contact Fitbit and ask some questions of them. 

[Duggameister]

I did the restart and it did not help. Both times I played golf the Ionic completely died after 9 holes. This did not happen prior to recent updates. I am not going to use it for golf anymore until I hear back that the issue is fixed- because, when it dies, I can’t even use it to track my steps, etc let alone tell time.

Moderator edit: Removed personal info

[Mbalenz]

No help at all, my Fitbit is 13 months old and out of warranty apparently

[ChrisTenBroeck]

They finally caved and offered me a refurb replacement.

Which is interesting because when I called “support” they apparently flat
out lied and said they didn’t keep refurbs for the Ionic so it was not
possible. If their support line is flat out lying, how much of a stretch is
it that they would build in obsolescence?

I’ve moved to Garmin (which came with a three year warranty, btw) but my
wife still has an Ionic. I got it for her 10 months ago so in three months
when the built-in break-down timer goes off, she can use this one.
--

“A single act of kindness throws out roots in all directions, and the roots
spring up and make new trees.”
https://www.facebook.com/asingleactofkindness/

[Mbalenz]

Do you realise you’re no help at all, you are just annoying posting the same thing every time. If Fitbit aren’t going to help, and I mean genuinely really help with actual individual, physical help, then don’t bother. 

[Kneaimi]

Just got my Garmin today. Wohooo

[ChrisTenBroeck]

FYI, for those looking at the Garmin the Vivoactive 3 is the one
comparable to the Ionic. Same cost, same features, but longer warranty.
Having used both (though one only forna few days now) I can tell you the
main difference is in the software and the warranty. Fitbit uses it’s own
built in calorie tracker while Garmin interfaces with MyFitnessPal. Kind of
a pain, but their database is much larger. Also, the Garmin software gives
much more detailed workout analysis and from what I’m seeing so far the HR
is more accurate. The Garmin has a more traditional design but the Ionic
seems to have better screen resolution.
--

“A single act of kindness throws out roots in all directions, and the roots
spring up and make new trees.”
https://www.facebook.com/asingleactofkindness/

[Khushbir]

I am also facing the similar issue...

puchased a year back...

now it started draining with in 8-10 hours...

need immediate support