Fitbit Ionic won't charge or turn on

[pbath]

bought my ionic on the 27th December 2017 and today it is not charging or turning on, any tips? I have tried holding down the left button and the bottom right button for 20 seconds and nothing is happing

Moderator edit: updated subject for clarity

[fairwayhoffners]

I’m having the same issue. It will only show 0%. I’ve cleaned the contacts, tried multiple charging cables and USB port connections, including my laptop.  When I try to reboot it, it always comes back to 0%. 

[taynkal]

I have done everything suggested in this thread. My ionic will still not turn on. There seems to be some discoloration, like rust, on the gold charging points. I'm assuming this is causing the issue. Is there a place or way to repair these, besides cleaning them. Which hasn't helped? 

[JanelleGoodrich]

I did all of these things as well. I even bought a new charger and still nothing. 

[SunsetRunner]

Same issue here. Fitbit was working a couple of hours ago, now the screen is off, restarting doesn't work, companion app says "Looking". 

Tried to plug it and restart it multiple times, nothing. Cleaned the contacts, nothing.

I am also noticing the Ionic is quite hot; it's been 1 hour off my wrist so it's not remanent heat from my body. Feels like the firmware update bricked it.

Thanks in advance for any help the official team can offer.

Regards,

Mathieu.

[Markah80]

I have the same issue, fitbit wont charge, restart, or anything. Tried different outlets, cleaned contacts. What is the next step?

[misterfritchy]

I ordered my fitbit on on July 24 2018 and this morning August 2 2019 I seem to have gotten this same failure.  I charged it yesterday and my app says the last sync was at 3am with 100% battery.  I've already cleaned the contacts, scraped debris out of behind the charging contacts, attempted to reset the watch (no success there), and attempted plugging in the watch for an hour with no luck.  I'm not even a week over my 1 year warranty, this is kind of crazy to see how frequently this watch has been failing for people.  Any other suggestions or is my watch also dead in the water?

[Markah80]

MisterFritchy Chat or call support you might get lucky since it hasn't been long after your warranty expired. They do make you go through some troubleshooting steps you've probably already done.I wasn't lucky they wouldn't do anything about mine being broke. This is my 4th Fitbit in my family that died after warranty expired, every single one we have ever purchased has failed within a few months after warranty period. I am convinced they are designed to do so. They offered me a crappy 50% off a new one, which I probably would have fell for if this wasn't our 4th one! At this point I'm done with Fitbit and went and got a Garmin. Good luck I hope you have a better outcome than me! 

[tlai89]

Hi @SilviaFitbit  I am also having the same issues. I put up a post last week but was never contacted by anyone, nor did any fitbit moderators address my concern. I've already cleaned the contacts, tried charging it, restarting it and updating my app. None of this has worked. 

[AuntieJulie]

Add me to the list of customers who bought their Ionic in December of 2017 only to have it die a few months past warranty. Mine died on April 18th,  just a few days shy of the 4 month post-warranty mark. I'm busy and loathe dealing with tech support, so I haven't addressed it - other than to try all the suggestions here - and won't bother at this point. I definitely won't be solving the company's problem for them by purchasing a new one. I'm done. First and only Fitbit device, RIP. I did enjoy our time together, but I won't be made a fool.

[fairwayhoffners]

Same deal.  Bought mine in March of last year, so I’m a little over my 12-month warranty, but not by much. They offered 50% on a replacement watch, but I’m done with them. I was even told that this is not a common problem by tech support. Seriously? Think they need to review their support forums. Too bad, loved the watch, the battery life, the look, etc.  Now my next smart watch will be anything but a Fitbit!

[parttimetrekker]

Obvious perhaps, but the charger cable's pins may not be making good contact with the wearable (Ionic).  Make sure the 2 magnetic points that keep the charger cable connected to the wearable are free of debris, magnetized particles, etc. too!  Fitbit should probably include that as part of its "cleaned contacts" article.  

[DannyWillen]

Same here, though I have to say it happened in stages. At first it didn’t register anything anymore. No steps, no floors, no distance, no heart-rate, nothing. Then, vertical lines of the display went dead. The day after that: nothing on display anymore and charging doesn’t work either anymore. In other words: DEAD. So sorry about this. Purchased it end of Oct-2018. So roughly about 9 months later fun is over. 

😞

[AuntieJulie]

---

@parttimetrekker wrote:

Obvious perhaps, but the charger cable's pins may not be making good contact with the wearable (Ionic).  Make sure the 2 magnetic points that keep the charger cable connected to the wearable are free of debris, magnetized particles, etc. too!  Fitbit should probably include that as part of its "cleaned contacts" article.  

---

Good advice, but in my case - and, I'm sure, many others - the battery was not dead when the device stopped working. So, the problem is not that the battery won't charge. I did check those things, nevertheless, but no dice.

[SunsetRunner]

Quick update, the Fitbit support team contacted me back a few days ago and I was eligible for a replacement. Since I was more in favor for a refund, I did contact the online shop here in Switzerland where I initially bought it, in May 2019.

I forwarded Fitbit support e-mail to them and explained the issue, and told them I would prefer a refund. They replied yesterday that they will take care of it, so I returned the Fitbit to them, and they will be giving me my money back.

If you want to switch to another brand and/or refund, this is possible.

Cheers,

Mathieu.

[Jon3766]

I seem to have the same issue as a lot of people here.

Fitbit was working fine, and 80% charged on Saturday when it suddenly went off, and now is totally dead and won't charge.

[jpowers13]

Hi I am new to the Community as I've never had problems with my Ionic before. However now as of yesterday, it died and reading through all these posts it sounds like exactly the same thing others are experiencing. I've gone through all the steps to restart and charge and cleaned the connections but still nothing. Is there someone who could contact me to see if I can get a replacement?

Thanks

[Eima]

or me it was the same. it is second time  when have this problem. But new my ionic even not charging. It is dead. Try to charge for 4 days and nothing...... 

[SpheraNet]

Yours is only a few months old, so they would replace and or refund.

Most people in this thread have a late 2017 or mid 2018 Ionic and they
died, with no response or ownership of support from Fitbit.

[Eima]

So anybody from fitbit can answer ?

[AndreaFitbit]

I apologize for the delayed response and thank you for getting back to us . I'll be happy to continue assisting you with your Fitbit Ionic inquiry.

@MQuickSilver, thank you for sharing your experience with and I'm sorry about what happened to you.

Thank you for your feedback @SpheraNet. I can assure you that Fitbit stand behind their product.

Thank you for your feedback and comments @SunsetRunner, @LisaLewis , @Dtobon, @Ddoodles,  @LLT2019, @YankeesFan25 @fairwayhoffners, @AuntieJulie, @DannyWillen, 

@Mshrum, welcome! Thank you for troubleshooting this issue before contacting us. I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email. 

@taynkal, and @JanelleGoodrich, thank you for troubleshooting this issue. How did it go with support?

Thank you for sharing your experience with us @SunsetRunner. I'm glad that it had a positive outcome.

@misterfritchy, our support team informed me that you have contacted them. How did it go?

@tlai89, I went ahead and created a case on your behalf. Please check your email. 

Thank you for your feedback and advise @partiimetreker

 @Jon3766, thanks for troubleshooting this issue. Our team is already helping you. Please let me know how it goes.

@Eima, welcome to the forums. Please try advised troubleshooting steps of this post and let me know how it goes.

Keep on visiting the forums.