Fitbit OS 4.1.3 Firmware Update (70.80.0)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.3.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[EdwardsWM]

@Hebrews12-1Grrrr! Should be simple to fix. Big bang for the buck. Oh well. Thanks for letting me know!

[Hebrews12-1]

@EdwardsWM 

Based on the way they moved the icon away from the actual buttons, my guess is that change was intentional and not a "bug".  I don't think they have any intention of changing it back the way it was.

[EdwardsWM]

@Hebrews12-1  Really?? Wow, I had not noticed that. Well, to intentionally make a change like that makes no sense whatsoever. When I contacted customer support, it was impossible to get the mealy-mouthed support person to give me a straight answer on whether it was a bug or intentional.

[forzasportico]

I too am now having issues connecting to GPS on my Ionic. I've used the watch for GPS runs repeatedly over the last 7 weeks, with over 30 runs, without issue. Searching began towards the end of my run on Monday (1st June 2020) and hasn't been able to find a connection since.

I've tried all of the steps in the link, as well as a factory reset on the device to no avail.
This too seems linked to the new firmware update as my issues appeared around the same time as the numerous others on this thread.

[dvpatel]

@forzasportico,

If my math is right, in the last 7 weeks, you may have had 2 separate updates applied. Since you noticed the issue on June 1, do you remember if your Ionic got the update and when?

[forzasportico]

The issue only began occurring on June 1. It worked fine on the 25th May, though I did start a walk on the 20th May, but cancelled after around 30 seconds as it didn't connect and I was only walking.
Previous to the 25th it was working at least 5 times a week. I'm not sure when the update happened as I don't recall the firmware version prior to performing a factory reset on the 2nd June to attempt to resolve the GPS issue. It's showing as 27.70.8.0 now.

[Necoara]

After update HR senzor don't work and watch is useless.i did factory reset, I run, I bike ride and same problem 0 HR. 

[PaulMe]

Hi Hebrews12-1 & EdwardsWM,

I have only used Bike on the latest FW. Yes, I have to start the Bike exercise - but on a positive note, the automatic pause/start function is much more reliable than I remember it on my previous Versa. Plus the GPS map of the route is a nice edition.

[Runner3344]

Has anything changed with the software update (meaning, has it been improved after these issues)?

I'm still afraid to install the update.

Please confirm there is something new today, compared to the original release...

[Necoara]

Better don't do this update. I don't know why they release this new update with such a big bad problems all over the world. Ionic without HR senzor is useless. I don't need notifications from watch. If you want to do this update I wish you good luck 

[BeagleFREAK]

I am loosing time throughout the day. After a full charge it goes back to normal but by the end of the day it's about 90 min off. I saw I needed an update and wont sync 

[FitPro2]

Was my Ionic stolen by Fitbit? I went into my app and updated to 70.7.27. Hours later it went completely dark and I can’t get it to come back. Did I get bricked? I’m really disappointed. 25% off to buy a new one. I’m not happy about this at all. I really liked the Ionic. I take really good care of my devices. My Ionic should still be working. I did not do anything to cause it to break. It had 95% battery life and just went dark and won’t come back. I talked to support via text and phone. They suggested I buy another one and sent me 25% off. Unacceptable. I want my Ionic back.

Moderator Edit: Formatting

[dvpatel]

Since Fitbit won't guarantee a seamless update and would only offer 25% off on out of warranty watches, it is only fair to ask to add the capability to defer the update. All other devices/computers etc. I own let me apply or defer the update(s). Can we get the ability to defer the update in the app?

If that already exists, can anyone who knows how to get rid of the Update Available box post here so that I can defer the update indefinitely instead of getting nagged about it?

[Runner3344]

Since Fitbit won't guarantee a seamless update and would only offer 25% off on out of warranty watches, it is only fair to ask to add the capability to defer the update. All other devices/computers etc. I own let me apply or defer the update(s). Can we get the ability to defer the update in the app?

I would like this too, please.

[YojanaFitbit]

Hi everybody, thank you for sharing this information with us. Your feedback is greatly appreciated and we have sent this information to our team. 

If you already have a case open with our support team, please keep communication open with them. They will be checking what happened in each case. They can also give you more details about Fitbit warranty, you can read more details about it here.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

I've listed below troubleshooting steps that might be helpful for some of you reporting different issues with your Ionic. Please note this thread is to provide support, share feedback and help you with questions related to Ionic Firmware Update (70.80.0). Please keep your comments constructive and relevant to the topic.

• If you're having syncing issues with your Fitbit. Please try these steps: Why won't my Fitbit device sync? Later on try to restart  your Fitbit Ionic one more time. If this doesn't work, you can attempt the factory reset on your Fitbit. Remember to remove your Ionic first from the Fitbit app and from the Bluetooth settings on your phone.
• If you noticed issues with the battery of your Fitbit, please try these steps before checking with our support team: Why isn't my Fitbit device's battery charging?  
• If you're having issues with your sleep details, restart your Ionic and check the information on these help article: Why don't I see sleep stages today? Please keep me posted on the resolution. 
• In case that you're having GPS issues try to restart your Ionic and confirm if you keep having this issue while recording your exercise. Try to use different exercises and confirm what model of phone you're using to sync too. Please keep in mind this information too: GPS. If after doing so you still have this issues please let me know so I can request a case for you. Our team is currently checking what happened in each case.

@ragerber @DahBairz and @erdly sorry to hear that you're having issues with your Ionic. Thank you for the steps that you've tried to fix this problem. I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the community forums.

About your recent inquiry about having an option to reverse or refuse updates you can share this as a suggestion here. Thank you for your feedback.

Let me know if you have more questions, I'll be glad to keep assisting you.

[Schwartz2019]

Hi I would like you to open a case for me too as my ionic has the same problem as many of the others, totally bricked, it wont start up and blank screen. I have tried everything you have suggested but nothing seems to work. It is clear that this is due to the update as my watch was working perfectly before it downloaded it. Please open a case for me. 

[YojanaFitbit]

Hey @Schwartz2019 thank you for sharing this information. Our team will take a look of your case, please wait until you get the information from support team. They will be glad to give you a hand with this.

See you around.

[Musclecat]

What about those of us who have a bricked Ionic after the firmware update? We are dead in the water. 

[erdly]

Thank you, @YojanaFitbit ! I have replied to the support email with pics and a movie. Appreciate your help 🙂

[YojanaFitbit]

@Musclecat sorry to hear about your experience. I've requested a case for you, please keep communication open with our team. They will take a look of the issues that you're having. Thank you for reporting this with us.

@erdly you're welcome. Thank you for that information.

I hope to see you around.