Fitbit OS 4.1.3 Firmware Update (70.80.0)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.3.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[arkie72802]

I did not tag any and have same issue. Will leave Fitbit forum. Maybe get
rid of it then

[dvpatel]

@KBYYZ,

Change your clock face from the phone app to the default numeric one, synch. Restart the fitbit. It should then show the clock face. Then you can switch to your old one.

I think that is what was posted in the January update thread to resolve this. You should thank your lucky starts it did not brick your device.

[KBYYZ]

Happy Days, thanks for the suggestion - It worked 🙂

[kboyster]

I'm sorry to hear that. I got the first update just after I posted about
the issues and, since the Ionic was no use to me anyway, took a chance and
updated it. I got another update notice Sat. And did that as well with no
problems at all so far.

I hope the company will do something about your issues. By the way i got a
message from Fitbit in the blog but it did not offer anything helpful, so i
just got lucky with the two updates last week.

[Ceebee86]

Installed the update now my Fitbit won’t sync even after the uninstall and reinstall of the app. Shutdown of the watch and forget this device. 
You acknowledged this new update and the new iso is an issue when will it be fixed? 

[PaulMe]

Hi Ceebee86,

This morning (just now) my Ionic would not sync. It was OK for a couple of hours last night after the latest update.

I'm on Android 9. What I had to do was go into the phone settings>Apps & notifications>Fitbit. FORCE STOP and then in Storage I hit CLEAR CACHE. Then restarted the Fitbit app and I was able to sync and get Bluetooth and wifi connections working on the Ionic..

Not sure if this is an android issue (doubt it) Fitbit app issue or a device issue?

Gee, this stuff reminds me back in the day trying to get Windows 95 and 98 working nicely!

Always trying to fix something! At least W10 just works with few issues!

*EDIT* seems to be syncing ok 9 hours after I had to force stop the app in Android. Still occasionally needs a manual sync - but IS syncing without much delay - for now anyway.

[Jonnyboy19]

I have had that happen before after an update.  It goes dark and no sign of life Yours might just be off. Try to press and hold the left and bottom right buttons at the same time until you see the Fitbit logo.

[youhippy]

I think the 'new normal' for a reboot is all 3 buttons for 10 seconds. Why oh why they decided that was better? I will not know. 

[Paintcheckref]

same oneSent from my Verizon, Samsung Galaxy Tablet

[JSIconic]

Since the recent update:
Pulse stopped working
Battery lasts only one day
Sensor light is on full bright constantly

[ifatokun]

So sorry to hear about this.😡

[Beachbum2D]

An obvious Q, but has anyone successfully installed this update and determined what the Bug fixes and enhancements are yet ?

If we can determine what they are, maybe we can then decide if the reward is greater than the risk

[JSIconic]

more problems
The touch screen is going nuts.  It keeps bouncing between screens when I touch it. Or it doesn't respond at all.

I can't get the settings screen to do a factory reset

[UserRoslyn]

@ YojanaFitbit How soon is soon as I have not had anyone contact me yet

Thanks,
Roslyn

Sent from my iPhone

[DocJessie]

I have been attempting to update my Fitbit for a week now. I have made an attempt to update in different locations to try different internet services and nothing. As soon as it looked like it was updating over Bluetooth, 30 minutes later I look to see nothing has been update. I am paying for a special Pandora subscription to listent to it on my watch and now I can't even listen to it because my Fitbit will not update. I have tried uninstalling and reinstalling the app - nothing. I have restarted my watch - nothing. 

[JSIconic]

I've taken my iconic off and am using an old watch. I can no longer trust
my Iconic

[sytzeng]

I updated my iOnic to the latest firmware without problem.

I was not using the normal way to update.

1. Remove iOnic device from Fitbit apps. Remove iOnic from bluetooth list.

2. Factory reset iOnic. (You can do a factory reset from Setting on the watch. This is a new added function.)

3. Add back to Fitbit apps just like you just have a new iOnic.

I believe these updates are built on the factory setting. Do a factory reset BEFORE any update is safer . 

I will update my iOnic this way for future releases.

Note: Please do not try my way if your device has been through several updates. It might brick your Ionic.

[Damons]

@sytzeng just tried to factory reset my ionic and now it will not turn back on. It did not take the update so I figured I would give this a try and now its toast.

[evillama]

Good for you in finding a "safe" way to update - but this is absolutely NOT the way a tech company should be releasing firmware changes.

To HELP all the Ionic users out there, I've informed more than half a dozen tech media sites about this issue so they can get the word out on the potential dangers of installing this update.

[SunsetRunner]

That is actually NOT the recommended way to try and initiate an update and is certainly not a 'safe' way either.  Firmware changed are released due to a phased rollout and totally not dependent on whether you have factory reset the watch or whatever.  I can testify to this as I have tried this several times in the past without success and have had to wait for the Fitbit servers to release it in my location.