Hello,
I received the fitbit versa as a gift I loved it until the screen fell off as I was walking. I called customer service and I explained to customer support what happened and emailed them a picture a per there request. Because it was still under warranty they sent me another fitbit versa. I was very happy with the replacement untill the screen fell off again, this time it is just haging.
I Ccalled customer support only so they can give a 25% discount. An explanation would be much appreciated as to why this is happening to a $225 watch. Do you think I would ever trust your brand again. This product has a serious problem. It is not acceptable to have the screen falling off. We are paying good money for YOUR product. What have you done to resolve the issue? Maybe you should remove iit from the market until you have resolved the proble.
. The fitbit versa should be a very durable watch because we should be able to go to the gym, for a run, swim and not worry that we are going to lose our screen while doing our activities. I wish I was able to include pictures of both my watches.. So sad that you are not willing to take responsibility for your defective watches. At least offer to repair them.
Writhing that you are sorry to hear about our inconveniences does not resolve the problem. We chose your brand and were left with a very bitter taste and short of $225 in our pocket.
