How to calibrate Fitbit Ionic?

[Hesooo]

Hey Pals,

is there a way to re calibrate the Ionic?

I was in my car when it said to lay it on a flat surface, but i was not able to in the car...

Moderator edit: updated subject for clarity

[Chases0515]

Every time I tried to calibrate my Ionic, it tells me “make sure sensors are cleared” or something like that. I plug it in and lay it on it side (with and without wrist bands) and I get the same thing over and over again. What is wrong and how can I fix this? Any help with this would be greatly appreciated. Thanks. 

[Alysiablinn]

I get the same error message. Never happened before 🤷‍:female_sign:

Alysia Saunders/Sent from my iPhone

[Utalkntous]

I got a message from Fitbit that it’s a bug and they’re trying to fix it now

Karla Patenaude

[Alysiablinn]

Thank you!!!!

Alysia Saunders/Sent from my iPhone

[Pipbellsham]

I am struggling to get my fit fit to calibrate  I am not sure it why it doesn’t work it’s plugged in on charge and laid on it side on a flat surface  p,ease help

[sfringer]

@Pipbellsham it's a known issue since the OS 2.0 update. Many of us (myself included) are suffering the inability to complete calibration and receive daily reminders to calibrate. Fitbit indicates they are working on a fix in the next update.

[Paul201065]

I have had my ionic since last october and not once has it asked me to calibrate it not even with os2 on it .is this normal or is there some wrong with mine.i know the milage on the steps is  way  off compared to my surge over a mile difference. 

[Utalkntous]

Your lucky. It’s annoying. Fitbit is fixing the bug now. You may want to contact them to see about calibrating your

[Paul201065]

Hi i did contact fitbit support they said they cant make it happen just got to wait till it asks to be calibrated .would have thought in 6 months it would have asked once to be calibrated. 

[PamRod]

Has anyone had the issue of it not calibrating when plugged in? I get this message every day and plug it in after a few seconds a big X comes up and says retry.  Any suggestions?

[Utalkntous]

They’re working on a bug fix, ignore for now

[Contender2020]

I updated and it asked to recalibrate. I accidentally clicked off of it and now i can't get it back. I feel like my step count is off (way under) anyway to bring this up manually 

[Blanchy]

My ionic was re charged and calibrated then after if I do a 100 steps it might register 1 or none, I’ve tried doing a exercise and nothing. Can I re start the ionic then calibrate again.

[Utalkntous]

I have no idea. Last I read Fitbit was working on a solution

Karla Patenaude

[Mamy]

How to calibate for fitbit ionic

[DSMTC]

When I plug it in, a large green "checkmark" shows on my screen. I didn't know if I should touch it or not, so I did. Later today I got another message that I needed to calibrate. So, I assume that when the checkmark shows up, I do nothing and let it do it's thing??

[sfringer]

@DSMTC the green checkmark is indication it has completed successfully. I say that with emphasis as my Ionic presents this daily at 8:00 PM. (until a recent restart of the Ionic)

[IronicIonic]

My Ionic hasn't been calibrated since OS2 came out several months ago. At that time it would never succeed, no matter what I did. It needed power for that attempt at calibrating.

After the most recent update, I am asked to update every evening at 8pm. No instructions asking for any special conditions at all, just calibrate or later.

Since this is ongoing, I now just tell it to update. The same response every time - whether I set it down, charge it, continue in the middle of a walk, whatever.  No matter what, it instantly changes to a green check mark.

So, I now "calibrate" every day at 8 pm.

I hope it doesn't really need calibration!

[sfringer]

@IronicIonic If you haven't done so, reset you Ionic. There are instructions here:

https://community.fitbit.com/t5/Ionic/Resetting-Your-Ionic/td-p/2232205

I have encountered the same, daily calibration reminder on my Ionic after the past two updates. After resetting my Ionic the reminders have stopped. (Granted, I don't know if the Ionic is calibrated or not. Comparing step count and heart rate with an older tracker show similar results, so I'd say my Ionic is calibrated)

[Pluggy]

My Fitbit ionic asks me to re calibrate

itsays start now or later

i click start now when it is plugge in but every time after about 20 seconds it says it failed to calibrate

this has Ben going on for several weeks now