Ionic Bluetooth doesn't work

[SunsetRunner]

My new Ionic Bluetooth doesn't work. It can't find any Bluetooth devices and it won't sink to my Galaxy s6.

Moderator edit: subject updated for clarity

[SunsetRunner]

Try doing a reset


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[DavideFitbit]

Thank for the update @jwagner4049, @Becgr. 

While sending your information over to the Customer Support team I've been informed that you both have a case created with them and they're providing you assistance with this. 

Thanks @Becgr, I can see you had already confirmed that you got in touch with customer service. 

I hope everything goes well. 

[nigel42]

I have tried all of  your outlines steps plus factory reset on the Fitbit and reinstalling the Fitbit app on my I phone still not working also ! Also the Fitbit is loosing time 

[Bert6868]

i also tried this and it does not work. when my ionic syncs the line does not travel all the way across at the top so i know its failed. the line makes it all the way across on a good sync which as only happen twice since owning this thing. and it never updates my dash board. and also its very annoying well things are up in the forum as solved when there nothing like solved. you think brilliant someones solved it when really its just another restore remove and restart repair bluetooth  these are not viable solutions...sort the software out....

[SunsetRunner]

It sounds like you haven't setup your iconic on your fitbit app.
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[Bert6868]

i have unfortunately several times.

[DavideFitbit]

Thank you for the responses @nigel42 and @Bert6868, could you please also confirm if the mobile devices you're using to sync your Fitbti are currently listed here as a compatible device? Since this could certainly affect the correct functionality of the syncing process. 

Keep us posted. 

[dwilson4421]

I've tried all suggested steps and my Ionic still has not been recognized by either my Galaxy Note 8 or my laptop. I have been using it with both devices for over ten months. This is very disappointing with the price you pay for these. I expect to get more use out of it than this.

[MisterPickles]

Ah ha.....

Have a new iPhone and a FitBit Ionic would NOT PAIR with the iPhone. After doing all the restart iPhone, restart FitBit Ionic, force quit App, reset network settings on iPhone, bluetooth off/on, in all combinations and flows, reading a LOT of posts on here where people can't PAIR their FitBits, I was about to take the FitBit outside and with my hammer beat the **** out of it.

But I read one line in here that made my head say, you haven't seen that, or tried it.

So, I did what it said.

On the FitBit Ionic, when it was on, I swiped from right to left until I found Settings. Opened that. Scrolled down and found "About". Opened that. Scroll down to the bottom and found "ShutDown". Pick that.

When the FitBit came back on, Opened the FitBit app on the iPhone, and tried to PAIR for the 20th time. 

BINGO.

Now, I'm not at all sure what the difference is between holding the left and bottom-right button until the FitBit logo appears and it reboots... versus doing the Shutdown, but there IS a difference.

So now, the FitBit PAIRed and then I did a Sync and that is that. Saved the Apple Watch purchase for awhile longer.

So, if you can't PAIR, find Settings in the FitBit watch, and do the SHUTDOWN in there.

[DavideFitbit]

Hello @dwilson4421 and @MisterPickles, welcome to the Community forums. 

@dwilson4421, I'm sorry to see that you've been experiencing the same inconvenience to sync your Ionic watch, and thank you for confirming that you've already tried all the basic troubleshooting steps to resolve syncing issues. Please let us know if you continue to experience the same after trying the shutdown process that @MisterPickles suggested previously, you can find more information here. Also, make sure the app is updated for the latest version available at the moment. 

Thank you for sharing the steps that worked for you as well @MisterPickles. The shutdown and restart are indeed different troubleshooting steps, but both of them can be useful with syncing problems. 

Keep us posted. 

[Wuj]

Same here. It was working fine so far but yesterday I forgot to charge it yesterday and battery went to 0. After I charged it again it's not recognized by may laptop and Galaxy S7 Bluetooth. And Aria works fine.

[MisterPickles]

Wuj,

Which one do you have a problem with? You just posted 3 replies and mention several devices and a laptop and a smart phone... Does any of your devices have a setting to reset?

[DavideFitbit]

Hello @Wuj, it's good to see you around in the Community forums. 

I'm sorry to see you've been experiencing trouble to sync your Ionic watch. I understand that you're having trouble to sync with your computer and your Samsung Galaxy S7. Before considering other options, please confirm if you already tried all the steps listed in this article: Why won't my Fitbit device sync? They have been useful to other users. 

Keep me posted. 

[Wuj]

Hi David,
So far my Ionic worked fine. It stopped syncing a few times before  but after restarting it was syncing again.
But three days ago I forgot to charge it and and battery went to 0. When I charged it again it stopped syncing and didn't show as available in my laptop and phone Bluetooth. I spent most of the day trying to get it working and went through every step I could find, including the ones you mentioned. 
Eventually I decided to do factory reset and when I did it all I can see now is Fitbit logo blinking in a few seconds intervals. I tried all the combination of buttons pushing but nothing happens.What can I do now?
FYI, Aria works fine, it's synced and sends data to my laptop and phone.
Hope you will find the solution,
Regards,
Wuj

[Wuj]

2 days passed and I haven't received and response. 

[DavideFitbit]

Hello @Wuj, thank you for your response and patience. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this; you should be getting a reply soon. I hope everything goes well. 

Keep us posted on the outcome. 

[Jhmrodgers]

Lost the eallet app after updating . Now I  can't  connect via blue tooth any more. The 1st solution hasn't eorked

[vision]

Yes same spent hours resetting and chatting to find out the firm ware sometime will not work with cretin phones was told to wait till a new one comes out.

[Jhmrodgers]

Thanks for he feedback

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[buckwheat495]

I got a new phone hoping that would fix the  issue and it hasn't.  Is it ever going to work as promised?