So Fitbit phone support suggested that I somehow get a different phone, because the Google Pixel 3axl is not compatible. She suggested that even though everything worked fine for the last 3 months, when the Fitbit app updated, the sync problem was introduced, and because my phone is not compatible, I would have to switch to a new phone. She did not seem to understand the absurdity of this solution. I am on hold waiting for the supervisor.... She came on and said the same thing: not compatible (ridiculous) and therefore no refund, no return, no credit, no help. Goodbye.
I used to work in software development, and removing compatibility would not be considered an upgrade, especially considering the Pixel 3axl is newer than the 3xl. Since the Amazon return window closed, I am stuck with this piece of USELESS GARBAGE. I will NEVER buy another Fitbit product and I will be repeating this story to all of my friends and family.
To me $200 is not trivial. Let's see what Amazon says...
... UPDATE: I did not bother contacting Amazon, because what occurred to me is that if it's true that a software update of the Fitbit app is what broke compatibility with my Google Pixel 3AXL, then if I could find an older version of the software, it should still work, and then although it would be an unsupported workaround to the problem, at least it would work. I would miss out on new features and bug fixes, but on the other hand, Fitbit introduced a MAJOR bug by breaking compatibility!
I had to go back to version 3.0 of the software, which is available here: <never mind... this fitbit community is clearly not wanting people to work around this issue if I can't even post the link... search for "install older version of fitbit" and it will come up... just don't look for it on the Fitbit site... very strange company that doesn't want your stuff to work>
I had to download it and if you don't know how to install an downloaded software update (it is an "apeekay", spelling it out to avoid some kind of censorship on this site) it's pretty easy. To avoid having to do this every time the software updates, go to the Google Play Store and make sure to disable 'auto-update' of the Fitbit app. That way you'll stay on version 3 of the software. Oh, btw, before I installed this version I uninstalled the current, not-working version. Good luck! (and goodbye Fitbit... can't believe they would not recommend this which totally works and makes it not a piece of junk -- I still will not recommend anyone buy a Fitbit ever because of this awful version issue.)
