Ionic Bluetooth doesn't work

[SunsetRunner]

My new Ionic Bluetooth doesn't work. It can't find any Bluetooth devices and it won't sink to my Galaxy s6.

Moderator edit: subject updated for clarity

[Margotbowen]

I've tried all this  Bluetooth still not working

[Earlc]

Bluetooth with IONIC works very sporadic at best. In effect it has really never worked. I gave up all hope on this item.

[Tek3rd]

I had to send mine in. I had it back within 10 days. I wound up calling the help line and after they walked me through some things and it still not work. They told me to send it in.

Moderator edit: personal info removed

[Ladybowers]

The clock on my Ionic was wrong. No big deal this has happened before. But this time it is different. The Bluetooth on my Ionic has just stopped working. It is as if it doesn't even exist. I have restarted the Ionic. I have uninstalled the app and reinstalled it. I have turned off the Bluetooth on the computer so as to not interfere with the sync process. I have done it all, but I am told by the screen display "no device found."

This really sucks!!! I believe it is time to move on to a different company's products!!! 

[Ladybowers]

How old was your unit? I am guessing that they wont fix mine because it is too old. I am sure they will just say oh well, buy a new one!!

[SunsetRunner]

Mine was like 2 years old and fitbit replaced it for me. I had problems the whole time. My new one is working great so far.

[Tek3rd]

I had to send mine in. They replaced it. Mine slowly got worse and worse.

Moderator edit: personal info removed

[Betty83]

Should I have to do this multiple times a day?  Why doesn’t the clock show right time?  I’m done factory reboot twice, I have done multiple reboots of both Fitbit and phone.  Any ideas why all of a sudden this happened?  I don’t even think my Fitbit is. Year old.

Put Fitbit on charger, did iPhone latest update and my Fitbit synced..now my it won’t and the time is off by 4 min already but before I get up in the morning it will be off by hours.  

I have loved my device so much that now I am letting the fact I can’t get even the right time put me in a bad mood!

[skapetanios]

I have the same problems on my iPhone. I installed one application on my iPhone that scans for signals from nearby devices. My Ionic has a really small energy signal (-80dbms) and my wife’s Ionic has a much stronger signal (-35dbms). It’s pretty obvious to me that the problem is with my watch! It’s only 15 months old!

[SunsetRunner]

Did you ever get a fix for this issue? My ionic has just started to do exactly the same. Thanks 

[SunsetRunner]

I think eventually after complaining over the phone constantly I got an update that solved the problem.

[LizScot]

I gave up and got a Versa, no GPS but no niggly problems!

Sent from my iPad

[Tek3rd]

I sent mine back to the factory. They replaced it and the new one has been working fine.

Moderator edit: personal info removed

[SunsetRunner]

They replaced mine after going through many problems mine was 2 years old but i had problems from day 1.

[Earlc]

Bluetooth works fine since I got an IPhone11.


Sent from my iPhone

[krmudgn]

hi there, nope. I am now sporting a Samsung Galaxy Watch.
I got a new phone since then and still nothing worked. It was just too much
of a hassle. Hope you have better luck.
as a side note, love the Galaxy watch!
Cheers!

[SunsetRunner]

That's an amazing sport watch. I bought one also.

[Try33]

I have had the same problem even done a factory reset and now my watch us stuck with logo and hops from language to language stating download the app. I have tried reconnecting the ionic, followed all the instructions and still won't let me connect to the app. What can I do?

[SunsetRunner]

The best thing to do is call support. They will fix the problem for you.

[Alfonsocf]

I’m having the same issues with my 6 month old Ionic, after contacting Fitbit and going back and fourth with their troubleshooting this is all I got, an apology!

“We're sorry for this inconvenience and definitely not the experience we want you to have. Our team is doing everything possible to get things back to normal soon. Thanks for your patience and understanding. Please let us know if there's anything we may do to assist you in the meantime.“