Ionic Firmware Release - 31.1.16

[MattFitbit]

Fitbit Update: 12/05/2017

We've just rolled out new firmware for Ionic to 100% of users! This firmware update includes:

NEW APPS AND CLOCK FACES

This Fitbit OS update provides access to new apps and clock faces from Fitbit, Fitbit Labs, popular brands, and developers. The apps span a range of categories such as Flipboard, The New York Times, and Yelp. New apps and clock faces will be added frequently. Browse the available apps in the Fitbit App Gallery.

For more information, see How do I install and manage apps on my Fitbit watch?

FITBIT LABS

We’re introducing Fitbit Labs, which develops experimental apps and clock faces for Ionic. Install an app or clock face to motivate you to stay active, help track and interpret your behavior, and provide intelligent feedback. Choose to adopt a virtual pet and use your steps to keep them fed and happy with one of the FitPet interactive clock faces, or install the Think Fast app and test your ability to rapidly and accurately switch between tasks. Check back often for new apps.

For more information, see What is Fitbit Labs?

FITBIT PAY

Now you can add up to 6 credit and debit cards to Fitbit Pay on Ionic and choose which card you want to use for each transaction. When you’re ready to pay, swipe right on your watch’s screen to scroll through your cards.

Note this feature is coming soon to the Fitbit app for Windows 10.

For more information, see What should I know about Fitbit Pay?

FIXES AND IMPROVEMENTS

This release includes other bug fixes and improvements.

For instructions on how to update your Ionic to the latest firmware, follow this link. 

[Gtjoachim]

Thanks for your response. I’m eager to dive in to the App Store again!

[MikaelP]

Hi all,

In my quest to get my Ionic watch working somewhat as expected (it sure hasn't...), today I started all over by:

1. Disconnecting my Ionic watch from my Android app, running on a Sony XPeria Z5 Compact
2. Removing all Ionic related Bluetooth connections from my phone (2 connections removed: Ionic and Ionic Classic)
3. Uninstalling the app, restarting the phone and reinstalling the app
4. Logging in to the app (no devices connected to my app, or even to my Fitbit user account)
5. Making a factory reset on my watch
6. Reconnecting the watch to the app.

My Ionic reconnected as it should (green check mark), and I was prompted to upgrade the Ionic firmware. I do the upgrade via the blutooth connection to my phone, which in turn is connected to a public time-restrained (12 hours or so) wifi. I would use the same method also at home since I never have got my Ionic to connect to any wifi, anywhere.

It's been there for more than 4(!) hours now, and it is only about halfways downloading the new firmware version. Is it supposed to take this long? If not, how do I restart the firmware upgrade process? The app seems like it is stuck, waiting for the firmware download/upgrade to finish or something.

I don't recall this firmware download/upgrade taking this extremely long time the last time I connected my watch to my app, about a month ago. And I haven't got any notification about upgrading my watch to a newer firmware version since that time either.

[Rhoyz]

I just opened the fitbit app and I saw that there is a fitbit update available. Im going to wait until i get home to connect to Wi-Fi. It might take years if i update thru Bluetooth

[SunsetRunner]

Ditto. Done over bluetooth. Didn't take too long, or use much battery.

[Davidhillis]

Just did my update via Bluetooth... started it before my shower. By the time i was done, it was good to go.

Here is hoping that this new update resolves the frustration!

[SpinSpinSugar69]

I just tried to update. I swapped to my charge 2 and left it. When I came back it failed and asked if I wanted to use Bluetooth so I accepted that option. It's still updating very slowly....

[Butterflywings]

Downloading it now and it is working via bluetooth- it is taking awhile which is stated it might. 

[Ozyman666]

The app store is enabled with this update.

[USAF-Larry]

Mine updated this morning to firmware version 27.31.1.16, and the entire update took less than 15 minutes.  After it completed the update, it asked me to connect the tacker to the charge cable and set it down for 15 seconds to calibrate it. After that completed it began a sync and completed that in about 30 seconds. All appears well now.

[USAF-Larry]

Mine updated this morning without problems, and it completed in less than 15 minutes.  It appears to be operating normal after the update.

[DramaQueenDiva]

I've been updating mine on my Windows 10 laptop since 9:30 this morning...it's 10 after 10 and it's still not even halfway through the update......

[SunsetRunner]

@USAF-LarryWhy do you choose to ignore that the customer is updating via BlueTooth and you are updating via Wi-Fi when responding? Again, when a customer reports a problem they don't want to hear "Well, I didn't have a problem" they expect help!

[tony420121]

does it default to using wifi to update?

[tony420121]

fails to update big red x when using bluetooth

[ErikVerm]

Fingers crossed. Mine failed using wifi and now takes forever using Bluetooth.

[USAF-Larry]

When syncing the Ionic this morning, the app notified me of a Ionic firmware update. I put the Ionic on the charge cable and started the update.  It completed the update in about 15 minutes, and after it was finished and restarted the tracker, it requested that I connect it to the cable (it was already on it) and set it down for 15 seconds to calibrate. I press the "Okay" button and set it down. A few seconds later the app showed syncing the tracker, which completed very quickly.

A word of caution when installing the firmware update - the phone battery strength during the upgrade process went from 63% to 30%.  Before starting this firmware update, ensure you have the tracker connected to the charge cable, and that the phone battery is either fully charged or is on the charge cable.

[skratchgonzo]

27.31.1.16 installed today. No change notes, I'm in the UK so the watch does nothing but track my heart rate here anyway. 

[RezaET]

New update is coming

[tony420121]

Now the fitbit apple app is just sitting on loading... Bluetooth not working for update.