Ionic Firmware update won't complete

[Locks22]

I tried to update to Fitbit OS 2 but it froze part way and how my Ionic will not sync with my phone and even though the update is saying its available it will not find my device on searching so I'm stuck - Please help!!!

Moderator edit: updated subject for clarity

[VerspechtD]

Same here, last 2 updates took 10+ hours to complete. Impossible to find a slot that long where you can miss both a phone ans functioning watch... Here after 4 failures on my home wifi progress bar moved 1mm after 1 hr... stopped the process... I think i'll forgo firmware updates. The new features added don't warrent hours of your time lost and days of an unusable watch & phone...

I did stay on the same wifi, watch stayed on my desk close to the phone. WiFi worked fine at all times. Phone is a Samsung Galaxy S6

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@Ttjwoverit wrote:

I start to download on my phone for the update 9 hours later it still hasn’t finished. I start it at night and have to stop trying in the morning. Last night it looks like it nearly got to the end. I can’t get it done it’s too slow. I’m on WiFi ephemeral plugged into power Fitbit plugged into power 99% charged. Tried 3 times now. 

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[omt23007]

I had to go into my (s6's) Settings-->Connections (scroll up to) More connections settings then turn on 'Download booster'...to work...peace

[VerspechtD]

Turning on download booster did not work.

However what did work was turn on the wireless hotspot on the phone (so your phone creates its own wifi network using its 3G/4G connection to connect to the internet. And setting up this hotspot as WiFi connection on the fitbit. The update worked then from go one and installed in 5 mins!!

[omt23007]

cool...I'll keep that in mind...peace

[Jillccc]

I was finally able to get it to update. But for the life of me, I don't
know HOW I did it. I'm wondering if the Ionic itself wasn't giving me
conflicting info--i.e., not indicating that it was downloading when, in
fact, it was.

[whatanonsense]

Just did an update … 10 minutes and perfect, just luck or has someone removed a bug somewhere?

[Fitgurl54]

Ionic firmware wont complete up grade now its stuck

[Fitgurl54]

Thank u that unfroze the watch. Ill try the upgrade again 

[Jillccc]

Try to restart it. Also, FWIW, both times mine updated, it took about 3 or
4 tries. It finally updated (after about 5 min) even though it looked like
it wasn't updating. Still a pain though, huh? As for me, I took it off a
couple days ago after being totally frustrated with super high inflated
step counts. And you know what, I feel better. I'm still walking and
taking the long way around and not bothered by constant tracking and a big
ol device around my wrist.

[Daniellaperrone]

This was a while ago. Check the date when posted. Now, all necessary update
goes smoothly.
Cheers

[Jillccc]

Hmmm. No. I had to update twice in last three weeks (the last time was
last week) and it definitely wasn't smooth. All 3 times I've updated has
not gone smoothly

[Svensson]

I have similar problems, ionic refuses to connect to any wifi, all my other devices work ok with my 2.4 wifi.

I have now connected to my pc via bluetooth and given up on the android app (on Huawei mate 10 pro).

Maybe the update goes through, it now estimates 70 min setup time when 10% is downloaded on my 100Mbit line.Slow as %&#¤%&/##....

[chrizz]

Indeed, turning on hotspot on the phone, having ionic connect to that does work for me too.

took about 5 minutes.

Great solution !

thanks,

[Fitgurl54]

Im gonna try that cause nothing else is working. Does the watch have to b on the charger?



Sent from my Samsung Galaxy smartphone.

[chrizz]

No, but the battery was near full.

[Fitgurl54]

This is ridiculous the watch cost tooo much for this abd ny phone is new



Sent from my Samsung Galaxy smartphone.

[Cal_2010]

I attempted the firmware update over Bluebooth (big mistake), failed after almost 4 hours, went home, and the app began to restart the set up, connected to WiFi, and the watch restarted the update and is working fine.

[Fitgurl54]

Ill try again when i get home thanks.



Sent from my Samsung Galaxy smartphone.

[Svensson]

My update went through via pc and bluetooth, wifi does not connect to my phone hotspot either.
I am returning it for service..

[Offroadxj]

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@Daniellaperrone wrote:
This was a while ago. Check the date when posted. Now, all necessary update
goes smoothly.
Cheers

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... If all updates go smoothly I wouldn't be looking at this post on the forum. Why is this an accepted solution?

Read: Your problem doesn't exist. You're making it up. Cheers!