Ionic Firmware update won't complete

[Locks22]

I tried to update to Fitbit OS 2 but it froze part way and how my Ionic will not sync with my phone and even though the update is saying its available it will not find my device on searching so I'm stuck - Please help!!!

Moderator edit: updated subject for clarity

[Offroadxj]

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@Jillccc wrote:
Try to restart it. Also, FWIW, both times mine updated, it took about 3 or
4 tries. It finally updated (after about 5 min) even though it looked like
it wasn't updating. Still a pain though, huh? As for me, I took it off a
couple days ago after being totally frustrated with super high inflated
step counts. And you know what, I feel better. I'm still walking and
taking the long way around and not bothered by constant tracking and a big
ol device around my wrist.

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Your solution is stop wearing the expensive fitness watch that you bought? Cool story.

[whatanonsense]

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@Offroadxj wrote:

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@Jillccc wrote:
Try to restart it. Also, FWIW, both times mine updated, it took about 3 or
4 tries. It finally updated (after about 5 min) even though it looked like
it wasn't updating. Still a pain though, huh? As for me, I took it off a
couple days ago after being totally frustrated with super high inflated
step counts. And you know what, I feel better. I'm still walking and
taking the long way around and not bothered by constant tracking and a big
ol device around my wrist.

---

Your solution is stop wearing the expensive fitness watch that you bought? Cool story.

---

It isn't a cool story:

• it is not cool that someone concluded that this is solved while obviously others still face problems. Maybe that person could explain here on what basis she decided that it was solved?
• it is also not cool to reply with cynicism to comments of others, it does not bring a solution closer

[Offroadxj]

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@whatanonsense wrote:

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@Offroadxj wrote:

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@Jillccc wrote:
Try to restart it. Also, FWIW, both times mine updated, it took about 3 or
4 tries. It finally updated (after about 5 min) even though it looked like
it wasn't updating. Still a pain though, huh? As for me, I took it off a
couple days ago after being totally frustrated with super high inflated
step counts. And you know what, I feel better. I'm still walking and
taking the long way around and not bothered by constant tracking and a big
ol device around my wrist.

---

Your solution is stop wearing the expensive fitness watch that you bought? Cool story.

---

It isn't a cool story:

• it is not cool that someone concluded that this is solved while obviously others still face problems. Maybe that person could explain here on what basis she decided that it was solved?
• it is also not cool to reply with cynicism to comments of others, it does not bring a solution closer

---

Cool. Story.

[Jillccc]

I didn't say this was resolved. If someone did, it was the Fitbit folks,
not me. I'm more than done with this thing.

[whatanonsense]

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@Jillccc wrote:
I didn't say this was resolved. If someone did, it was the Fitbit folks,
not me. I'm more than done with this thing.

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sory for creating th wrong impression Jillccc. I was not referring to you 

[Jillccc]

AH, thanks

But, yeah, know what you mean. I was annoyed and raised my eyebrows
multiple times at the message that said, something like, 'cheers, you
shouldn't be having a problem now... '

Ha!

Many problems. This board and others are full of them. Along with reviews
saying that the ionic was "not ready for prime time."

I just reply via email when there's a new reply, so I'd be very surprised
if anyone said "problem resolved,"

I'm also having a problem with the ionic double-counting my steps.
(another thread) I got a message asking me to mark that the problem was
resolved. it is NOT....

[whatanonsense]

Hoi Jillccc,

These things obviously aren't perfect just yet 

Last week I was travelling by motorcycle. After one full day on the road driving, the Ionic told me that I had walked 9500 steps while in reality, I had been sitting the whole day.

Probably, the riding vibrations on the bike were confused with steps. I will now check if I have the same effect when driving a car.

[KathrynSanford]

After an entire night to download it’s still stuck at the beginning. I’ve restarted my phone several times, rebooted the watch several times, forgotten all other devices, switched to and from Bluetooth and even started the whole process of a new watch over twice. Please help. I’ve had my watch for over a week and can’t get t to work. 

[Mitch_B]

I have spent all evening and next morning trying to get thru the setup and nothing is working trying all the steps listed over and over.  Taking this back.

[Svensson]

I had mine replaced under warranty too and all the issues disappeared.
Hardware issue I believe...

[Jimjonas]

I tried everything Support suggested, starting, restarting phone, watch, etc, etc multiple times. Finally tried (at suggestion of someone on these boards, not official support) to do a factory reset of the watch and it worked/updated first time.

According to a quick google search:

Fitbit Ionic Factory Reset

1. Remove the Ionic from your account.
2. Delete the bluetooth pairing.
3. Press and hold all buttons on the device.
4. Wait until the Fitbit logo disappears, then release the bottom right button.
5. Wait until you feel a vibration, then release the other buttons.

[Mitch_B]

I have tried everything and I still cant get past the initial setup, so frustrated. not trying again. Going to return this its a waste of time, going on 2 days now.

[MarreFitbit]

Hey there @Mitch_B! Thanks for the steps you've tried in order to sort this out. Since you've exhausted all the solutions for this inconvenience, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

I'm glad to hear that you received a replacement and afterwards everything has been working as expected @Svensson! 

Thanks a lot for your help on this @Jimjonas! Hope you're doing great my friend! 

If there's any question present, let me know. 

[chrizz]

I'm having the exact same problem together with many others it seems.

The workaround that works for me is setting my smartphone in 4G.
Then enabling hotspot
Then connecting the ionic to that hotspot (using the fitbit app on the smartphone adding wifi connection to hotspot)

and then upgrade is possible albeit using up bandwidth from my 4G dataplan.

This is a workaround, but it should have been fixed a long time ago !!!

Christian

[Jillccc]

I suggest that if you spend more than 30 min on the issue yourself, open a
chat.

If you have lots of problems, document by calling and chatting. If it cant
be resolved, they will replace. Refuse any suggestion of a Factory reset.
One CS rep advocated that, and it was a big waste of time--and took me back
to the problem of not easily updating the OS. I had other problems besides
that and Fitbit replaced mine. I still cant get it to work well with
wireless headsets for music. I use it mainly for its GPS.

[chrizz]

Well, I'm going to send the smartwatch back for repair.

let's hope for a solution

[SantiR]

@chrizz Welcome to the Fitbit forums! Thanks for taking the time to share the workaround that has helped you out. I'm sure other users will find this very useful too. Did you finally sent it back?

@Jillccc I hope you're doing well! Thanks for providing your suggestion on this and for sharing your experience on this thread. I'm glad that customer support was able to replace yours. 

Regarding the headphones; here is a thread I found that is about that same situation. I'd recommend taking a look at the discussion there for more help.

Hope this helps. Keep me posted! 

[Jillccc]

Thanks for the link to the thread about mustic. Unfortunately, none of
these suggestions on that thread have helped--and I've used two different
ear buds with the ionic. Both worked just fair at best. I 'd hope to be
able to ditch my phone while running, but I can't because connectivity just
too troublesome w/ionic for music AND ionic is not compatible with
NikeRunning. (wish it would be).

[ahaffner]

I am having same problems and it has been an expensive piece of crap.  I'm giving up on it and bought a smart watch which is what I thought this was supposed to be.  

[mwright186]

Seriously?  If updating the firmware on this device is this problematic, you may want to look into why it's happening and fix it properly.  Updating firmware is not a new concept.  I've had several devices over the past thirty years that were firmware updateable.  In the early days there were issues like this but rarely do I even notice most firmware updates anymore because it normally happens automatically and is seamless.  I have tried several times to update my Ionic.  Stuck at just over 60% each time.  Tried pluging it directly into my PC tonight.  Instead of updating, it complains about Fitbit Connect "or other apps that are trying to use Fitbit Base Station".  I purchased one of your top-end products Fitbit.  Please put some time into making it work properly.