Ionic Not Receiving Notifications Since Update

[SunsetRunner]

The notification feature on the Ionic is very unstable as are a lot of the apps. I am finding that they don't work more often than do. It is very frustrating. Especially when Fitbit continues to introduce more features that have the same issues.

Last week, I updated the firmware on my Fitbit Ionic and lost all notification functionality -- no call, no text, no calendar. This update did provide the new Quick Reply feature which is useless without receiving  notifications.

This morning I spent an hour or more on the phone working with Fitbit Tech Support and made no progress.

Perhaps legislation should be created that prevents advertising or charging for a feature if it does not work reliably for more than 1% of the customers that use it.  And if it initially is reliable and is made unstable by an upgrade compulsory refunds should be made.

Moderator Edit: Updated Subject for Clarity

[Rilla123]

I've tried all tips and tricks -  Android 7 - Samsung S6 - Latest firmware on Ionic - latest app update.

Still no notifications, test call notification has never worked.

Is there a solution for the problems ? @MaginB

[terraotisxc]

I had notifications after I updated it a few weeks ago, now it wont show any of my notifications.  I even tried resetting it.

[jeff219]

I thought maybe the iOS app update fixed my notifications, but like all other fixes it was only temporary. I can’t spend all day resetting my ionic to receive notifications. Fitbit needs to fix the problem or this will my last fitbit purchase. I have owned the fitbit one, surge, blaze, ionic, aria 1 and 2. My ionic worked when I bought it  but fitbit’s updates has broken its functionality. Will no longer recommend fitbit. Considering  garmin viviofit 3 or Apple Watch 

[ssaslow]

I too am having the same problem since the firmware update. I don't receive text message notifications but when I was driving through an area that had no cell service I did get a notification on my message+ that messages will be over wifi... I also notice when you go to app notification on the fitbit app it shows the default messaging program but it is ghosted out and showed unchecked even though notifications are turned on.

This is absolutely ridiculous that this very expensive piece of equipment constantly has notification issues... Fitibit should be ashamed of themselves for selling this piece of garbage and not being able to fix it.

[SunsetRunner]

I am able to receive notification of a text notification. That is, I get
notified that a text message has arrived with the option to reply, mark as
read or clear. The only thing I cannot do is read the message. It
automatically clears the message in less than a minute.
I send the test message by email to text option provided by Verizon.

[G.C.]

I'm having the same problem. Ionic will not send notifications to my tablet, but it does work to send a test notification only! Itried all the suggestions in help to no avail. GPS doesn't work either.

I also have done all the firmware updates. It's a watch and a basic tracker none of the interconnect  features work!!! All Brawn no brains!!!

[G.C.]

I'm having the same problem. Ionic will not send notifications to my tablet, but it does work to send a test notification only! I tried all the suggestions in help to no avail. GPS doesn't work either.

I also have done all the firmware updates. It's a watch and a basic tracker none of the interconnect  features work!!! All Brawn no brains!!!

As I try to post this I keep getting an error "error while attempting to post, try later". Give me a break Fitbit !!! Has anyone tried to upload music too the Ionic??? Oh boy, that's a whole other story and it isn't a good one!!!

[SunsetRunner]

Finally got the SOB to work. I opened the Messenger+ app, went to settings and turned on the top three options having to do with the status bar. When I did this, everything worked. 

Below are some screen shots that I hope will help:

       

 Unfortunately, I did not get them in order. The only other option I have clicked on is receiving network notifications -- not shown need to scroll down. It involves data plan use so most people might want to click this off.

 I must say, I am not impressed how FitBit handled this. It seems their developers do not understand their own programs. Having done a fair amount of software design, it seems like it would be relatively simple to trace the data flow and correct the problem. Perhaps I am missing something....

I would be interested if this works for anyone else... Thanks.

[justme_ala]

I want to try this but I don't see his screen shots.

[SunsetRunner]

FitBit informed me a few times they are moderating my posts.
In any case, open the Messenger+ and click icon top left, scroll down to
settings, then notifications. There are 3 options for the status bar. Turn
them all on. Everything off unless you want notifications to come from the
data connection... Good luck.

[justme_ala]

I'm so sorry but I don't know where to find messenger+.  Is it on the fitbit app?

[FedUpBit]

I read your articles and tried every combination for over an hour and none worked. Get you software sorted or take the hardware back 🤬

[Crusaders69]

Same here.... Walk me through it like I'm a blonde
Sent from my Verizon LG Smartphone

[Crusaders69]

My texts are now coming in. What I did was deleted the Fitbit app from my phone. Went to Google play and down loaded the app, that I had just deleted. Set the program up again. And now, I'm getting texts.
Sent from my Verizon LG Smartphone

[SunsetRunner]

FitBit app is on the phone. I am using a Samsung Galaxy S7 Edge... Android

[Crusaders69]

Go to Google play store, search for fitbit, then download it.
Sent from my Verizon LG Smartphone

[jeff219]

The response from Fitbit support was to make sure I turned on notifications. Really?   What kind is support is that?  I sent them a photo of the watch showing the notifications was on. No further reaponse from them. Really disappointed in fitbit. Will be switching to another platform. 

[EJFink]

I deleted the fitbit app from my phone and restarted everything. My notifications are working. Even the messenger +

[G.C.]

I just deleted the Fitbit app and reinstalled it from the Google app store and I'm receiving notifications now. Before doing that I tried all the recommendations on help and nothing worked.

So I would highly recommend that anyone having trouble receiving notifications to reinstall the Fitbit app and perform your setup over from scratch. This is what has worked for me.

[G.C.]

I just deleted the Fitbit app and reinstalled it from the Google app store and I'm receiving notifications now for the first time. Before doing that I tried all the recommendations on help and nothing worked.

So I would highly recommend that anyone having trouble receiving notifications to reinstall the Fitbit app and perform your setup over from scratch. This is what has worked for me.