SantiR,
Let me share my experiences. Previously I used a Samsung Galaxy S7 Edge phone with my Ionic and sometimes all notifications would just stop, so I'd reset the Ionic or the phone or both and usually it got the notifications working again. Then in January this year I bought a new Samsung Galaxy S10+ phone and paired it with my Ionic. Now the notifications seemed to work better. There were still the occasional times that I wouldn't received a notification BUT for the most part it worked fine. Until just over a week ago. Since then notifications of TEXT messages has NOT been working.
I get phone call notifications, calendar notifications, gmail notifications, even app notifications BUT NO TEXT MESSAGE notifications. Doesn't matter if it is single text or group text, regular txt or MMS message, I don't receive any text notifications.
I called fitbit support, ran through all the troubleshooting like resetting devices, reinstalling the app, etc. and finally their "best" suggestion was that I BUY A NEW PHONE THAT IS ON THE SUPPORTED PHONE LIST. First, who does that? Second, WHY isn't the Galaxy S10, Samsung's largest selling phone, on the supported list?? Third, WHERE IS THE REAL SUPPORT?
What FitBit SHOULD DO is have me download an app that monitors communications between my fitbit device (in this case Ionic) and the phone and sniff out why the text message notifications are not being sent to the device. Surely your developers have something like this??? How hard can it be?
Rather than buy a new phone, perhaps what I should do is buy an Apple Watch instead because FitBit cannot seem to solve a problem that has been around for YEARS and doesn't seem to want to make the effort to properly troubleshoot it either! Does FitBit not understand Customer Success??? If you want to solve this, you know how to reach me although I'm not holding out much hope that someone at FitBit even cares...
