Ionic Not Receiving Notifications Since Update

[SunsetRunner]

The notification feature on the Ionic is very unstable as are a lot of the apps. I am finding that they don't work more often than do. It is very frustrating. Especially when Fitbit continues to introduce more features that have the same issues.

Last week, I updated the firmware on my Fitbit Ionic and lost all notification functionality -- no call, no text, no calendar. This update did provide the new Quick Reply feature which is useless without receiving  notifications.

This morning I spent an hour or more on the phone working with Fitbit Tech Support and made no progress.

Perhaps legislation should be created that prevents advertising or charging for a feature if it does not work reliably for more than 1% of the customers that use it.  And if it initially is reliable and is made unstable by an upgrade compulsory refunds should be made.

Moderator Edit: Updated Subject for Clarity

[SunsetRunner]

I made that switch, and now I'm getting the texts to my watch...but the watch won't alert me to it! No vibration, but if I know it's there and look, I can see it. What is going on with this thing! Seems like it's been the last few weeks. My Ionic has randomly restarted twice, once during a run. Now this.

[Jenda99]

Yeaaaah.  I gave up. Returned it and got an Apple Watch 3 with cellular.  

[HughT]

I've set my Iconic to strong vibration but have notice if my wrist is in movement like as if you were going to look at it, it seems not to vibrate. also I notice if you got the app open like email or the text app it does vibrate then to me.

[Hullcity2324]

Maybe I am confused. I am getting a notification that says you "have a new message" or "message rec'd" etc, etc, but there is no way to actually read the text message? Was the watch only made to notify me of a message or am I suppose to be able to read the message?

[G.C.]

You are supposed to be able to read the message, but it only works
sporadically, disappointingly so!

[Cccarnes]

I am having the same problem

Any solutions???

[HughT]

Usually Ican read my text messages and Email from my Iconic but 99% of my texts come from people in my contacts or apps. I can recall what happens when I get a text from a unknown number I’ll try and keep and eye on this

[HughT]

Could supply a little more info like how you got your Iconic setup and the App on the and what you see under bluetooth

[Hullcity2324]

Thanks
It is very strange. I always get the notification but when I tap all I get
is the "clear message" option and cannt read the messages.

[HughT]

Can you supply more info about how your phone is setup and the Fitbit app is setup on your phone.

[Hullcity2324]

What information do you need?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi everyone! Thanks for taking the time to troubleshoot this notification issue, I'd like to make sure that you've followed and tried what my friend @SantiR posted here.

Also, please note that with the new Fitbit OS update 2.1, Notifications are now removed from the Versa/Ionic once you open the conversation in your phone. This is expected behavior and not an issue. 

If your tracker is still not receiving notifications, I'd recommend taking a look at the article: My Fitbit device isn't receiving notifications from my phone.

If the issue persist, please get in touch with our Customer Support Team by choosing your preferred channel: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

If there's anything else I can do for you, please feel free to reply. 

[Hullcity2324]

in the blue tooth section my phone i says paired devices Ionic.

[MarreFitbit]

Thanks for getting back @Hullcity2324! Fitbit Ionic and Fitbit Versa receive notifications while your phone is in Do Not Disturb, Quiet hours, or Driving mode, but your watch won’t vibrate or wake the screen. To view notifications, swipe down from the clock screen.

If paired to an Android phone, your Fitbit watch or tracker can alert you to notifications at any time:

1. From the Fitbit app dashboard, tap the Account icon > your device image > Notifications. 
2. In the Vibration Settings section, turn on the Always Vibrate option.

Notification tips:

• To delete 1 notification, tap the notification > Clear.
• To delete all notifications at once, swipe to the top of your notifications and tap Clear All.
• If a notification is long, tap it to see the rest of the message contents. 
• To exit the notifications screen, press the back button or swipe up.
• If you clear a notification from your watch, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your watch.

Hope this helps to clarify how the notifications work! 

[Gibby14]

It's been several months since the firmware update that killed my Ionic's ability to receive notifications from my Galaxy S7 and there still hasn't been a resolution. I've chatted with technical support and followed every troubleshooting guide available with no results. I've paired/unpair, uninstalled/reinstalled, and have turned things off then waited for 10 seconds before turning things back on and give up. 

I'm at a loss and complete disappointed in Fitbit's lack of action to resolve this issue.

[HughT]

Hello, I’m in the same boat I’ve taken it one step further and did a hard factory reset which seem to make things worst. I have since shut down my Iconic and went back to my Fitbit Blaze. There are some features I miss but at least its working as designed. I’m waiting to here about the next upgrade before trying to use my Ionic. All I can say is Fitbit lost a customer and I have at lease six other people in my family and friends with FItBit watches verses one Apple. Don’t know what to say about the company.

[RodrigoMFitbit]

Situation seems to be resolved with the latest update

[EdsonFitbit]

Hello everybody. Thanks for visiting the Fitbit Community. I'm sorry to hear that you are no longer receiving notifications on the Fitbit Ionic nor on the Fitbit Versa. A new version of the Fitbit app for iOS and Android devices has been just released. Please be so kind to update to the latest version by following these instructions. Hope this helps.

Let us know how it goes.

[Gibby14]

I updated to the latest version last week while chatting with Fitbit tech
support with no success.

[Hullcity2324]

I have updated Ionic but still cannt read any text messages. Same problem as before, I get the notification that I have a new message but I cannr read it but I can read my Instagram or Twitter messages but it still does not work for text messages.