Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[Beamar1995]

mine did the same ! 

I charged it yesterday for a full 100% and the next day its already 0% 

now im charging it but it is actually charging so i dont know if its a battery problem or what but this is the first time in months this happen ! and i wear this everyday! 

[Jasidok]

Mines been stuck on 0% for so long it now only shows the empty battery. But it is completely dead. It won’t charge at all. What can I do??

[Ryan_mccarthy]

I am currently having this issue it won't charge and now nothing is coming up on the screen so I can't restart it or reset it :(. On the app it says battery empty 

[cocoliso59]

Make sure your contacts are clean, both on the watch and the cable



Sent from my Verizon, Samsung Galaxy smartphone

[SantiR]

@Ryan_mccarthy @Jasidok Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Ionic not charging. 

In this case, I'd recommend checking these tips for batteries that are not charging. This has helped other users in the past.

@Beamar1995 I hope you're doing well! Thanks for sharing the experience you have had with Ionic draining the battery quickly.

That is very strange. By any chance, did you updated it or use the GPS for too long? Check these tips to improve its battery life. Also, let me know if this happens to you once again.

@cocoliso59 Thanks for sharing your great help on this thread! 

Keep me posted! 

[Jasidok]

Hi! Thanks for the welcoming. I have tried all 4 of the techniques the battery support page recommended long before I posted on here. It still will not charge. I had never had an issue with it prior to this either. I just don’t get it. 

[Hieronymous]

Santi, thanks,

How do I get to Settings->Factory Reset if all the watch wants to do is show that it is at 0%? Even when plugged in, in whatever way?

Many thanks

[Jasidok]

Yea. I don’t freakin get it. They don’t care. I spent all that money on that watch and it won’t even turn on now. 

I don’t know what to do....

Moderator edit: updated post. 

[SGL001]

I have had 2 fitbit ionics with charging problems. Got sick of messing about trying to fix. Took it back and the agent could not help so I got money back and bought a Samsung. Really wanted Fitbit to get sorted but conclusion it is really just a **ahem**bit!

Sent from my iPhone

[tdcfox]

Hey bud, I am one of the few that found this post extremely helpful.
Now, almost every second day I get messages in my inbox.
I'm not sure if people think I am the moderator.
Perhaps it's a Fitbit error in how this thread works.

Anyway, since my original problem, I've neglected charging my Fitbit several times.
Here is what I've noticed since my original postings:
1] if your Fitbit shows 0% it means that it is still alive
2] it seems the Fitbit tries to search for a Bluetooth connection before it decides to charge

3] try cutting off all Bluetooth connections in your room and then do the hard reset

4] some users noticed their connections were dirty, but that's a hardware problem

5] try doing #3 

[ahb4]

This worked for me, too.  I have a Google Pixel 2 XL.  Restarting the phone worked!  

Thanks,

[AndreaFitbit]

Hey everyone, welcome to the Fitbit Community! I apologize for the delayed response and will be glad to assist you with your battery charging issue. Thank you for following the advised troubleshoot steps.

@Jasidok, I went ahead and created a case on your behalf and a Customer Support representative will contact you soon. Please check your email.

Nice to see you here @Hieronymous. I also created a case for you and you will receive assistance soon.

I'm sorry you had to return your device @SGL001. 

Thank you for sharing your advise with us @tdcfox.

@ahb4, I'm glad to hear that restarting your phone worked for you.

Keep on visiting the forums.

[Realistic]

This is my second Ionic that has the same issue with the charging circuit.  The same symptoms. 

Stuck at 0% charging.  I did the same as folks described on this forum - different chargers, leaving it on charge for a long time, one day, Factory reset helped once, I saw a comment:  somebody suggested to do factory reset, wait 5 min, and perform the same till the Fitbit screen comes up - I got to Fitbit screen, with  13% charge indicated, but I was not able to charge it any further... I like the watch, just when I started to enjoy it again, it broke.. first one lasted 3mo.  This one lasted about the same, 3mo... it is frustrating that the company keeps doing the same error over and over again..  It is a great product when it works, but I am not sure if I am able to get the replacement second time.

[tdcfox]

Happened to me many times now.
And I always panic.
I make sure all Bluetooth connections and wifi connections are off, then I do a hard reset.
It's been working for me.

[ahb4]

Thanks, I have followed your advice, cleared the cache and restarted the phone, which always works. I am not sure what causes the problem or what action fixes the problem. I wish it would stop!

I usually do a number of things together, I have followed tdfox's advice, but also restart phone.  I am not sure what actually corrects the problem, hard reset, restart of phone, clearing cache, turning Bluetooth off.  I have a Google Pixel 2 phone

Moderator edit: updated post.

[AndreaFitbit]

It's nice to see you here @Realistic, @tdcfox and @ahb4. Welcome here!  I'll be glad to continue assisting you.

@Realistic, thank you for sharing the steps you have followed, your experience with your previous device and for your feedback! This is very important to us. I would suggest to change the power source you use to charge your Fitbit. I also got in touch with our Support Team and they informed me that they are already helping you. Let me know how it goes.

@tdcfox and @ahb4. Thank you for sharing your troubleshoot steps with us. Those tips could be really helpful. 

Keep on visiting the forums. 

[kayceaz]

I have a completely black screen, it wont charge therefore I can't turn it on to get into settings

[AndreaFitbit]

It's nice to see you again in the community @kayceaz. I'll be glad to assist you with your Ionic's black screen issue. 

Please follow the tips that our friend @SantiR shared on his post and let me know if your Ionic still doesn't turn on. 

Thank you for visiting the forums! 

[Bobbe1982]

 my Fitbit ionic won't charge. I tried both USB port on my laptop and 3 different wall chargers. I tried turning it on while connected, but it's dead. It's only 3 months.

[AndreaFitbit]

It's nice to see new faces around @Bobbe1982. I'll be glad to assist you with your Ionic's charging issue. Thank you for trying different USB ports wall chargers and for trying it on while connected. 

I got in touch with our support team and they have informed me that they are already helping you. Please let me know how it goes and if you have further questions.

Keep on visiting the forums!