Ionic stuck on 0% and won't charge

[Natstock85]

My ionic was working great and then the battery died the other day. I plugged it in to charge and came back a few hours later and it still says 0% when you press a button. It has now been on charge for 3 days and still says 0%. I have tried wall chargers and running it off the laptop USB but still nothing! I can't reset or do anything as there is no battery life! Help! 

[Yuanita]

So u charge it to the wall mount?
I tried all pc or powerbank nothing works. Keep 0%

Yuanita

[KingErnie]

Yes,

but as stated, not at home, but at my job.
It's very weird.

[Jjanet1]

Contact Fitbit support if your warrenty in date they will replace it

[Jjanet1]

Have you tryed cleaning charging points with a needle very gently

[Yuanita]

try that.. managed to do the whole restart but still wont charge 😭😭
tq anyway
--
Yuanita

[Rgoodwin83]

Hi,

I also have this problem please help.

0% and stuck on set up screen. No amount of factory resets or computer charging etc helps.

Please advise.

[KingErnie]

Take contact with customer service.

They helped me out!

[Lisagrady]

Mine eventually reset when I let tge power completely run out. Then I
recharged and ran the reset. I contacted them and we did this over the
phone. It’s never done it since then

[Jjanet1]

Try cleaning out charging point very gently with a needle. If still under
warranty contact Fitbit support for replacement

[Yuanita]

yes done it before.
still not working
the sign is charging but it stuck in 0%

[Yuanita]

How long is the warranty? i bought it about 2 years ago in Spore.
never had this problem before and i live in Indonesia rite now where there is no customer support that i can contact to.

[Jjanet1]

If you purchased it from a well known store and still in warrenty return
it. And it should be replaced

[Jjanet1]

Usually a year

[Jjanet1]

Usually a year

[Mackee1966]

Me too,  tried a restart, factory reset and nothing.

Finally getting some power to the screen but doesn't seem to be charging .

Tried restart and factory reset, turned phone off and on nothing.

Spoke with customer service snd couldn't get it to work so they sent me a 30% off email.

Watch is 17 months old, not sure i will buy another one.

[Escobaron]

How do you restart a dead watch? Please be specific as theblink you sent only address for watch with screen on or at least some power left.

[Mackee1966]

Watch shows battery at 0% nothing else when plugged in, won't charge or turn on

[clintau]

I have the same issue.

[Jjanet1]

Can you not charge it at all. If under warranty contact Fitbit support

[clintau]

It is plugged into the charge but unresponsive.  I have had it for a few years.  I'm sure they won't cover even though their firmware broke it.

so after leaving on the charge for about an hour.....the reset procedure worked [back and bottom button].