No vibrations on incoming messages

[Lidewey165]

Hi, don't know if anyone else has this same issue and perhaps found a solution for it. I allready tried several things, but vibrations are still not working on incoming messages. Incoming messages do appear, I can see them, but no vibrating. When I send a test message from my phone it does vibrate, which is strange. 

After using the Fitbit now for a few days I am losing my trust in the device... several issues keep coming up, have to restart in order to fix them, but even a restart doesn't work now 😞

[carissared]

This fixed my issue with no vibrations on notifications! Thanks!!

[melby]

I had the same experience but noticed you can swipe left or right from your CC.  Right takes you to notifications.  Mine was off and I just felt a vibration.

[Opus143]

Same issue here! Please help!? iPhone6s. I’ve been through so many forums and tried whatever I can find. I am getting notifications on my Ionic but no vibration. Vibration is working for other Ionic functions though. Ready to return this thing if it doesn’t work and get the Apple Watch instead. 

[Tara0137]

Thank you!  

I have had the same problem and attempted various proposed solutions. None worked and all settings seemed correct on both watch and phone app.

Then I saw your note @ the "secret" settings.  That notification setting was off.  

Turned it on and now vibration works again!  

Thank you!

[Debbi21]

I’ve had same problem for ages, tried everything on here and have finally found the answer. After ensuring Notifications are ON on both your Fitbit and phone, hold the left button on your Fitbit (mines an Ionic) and swipe left at the same time. This brings up a different menu with a Notifications option. Mine was set to OFF!

[McPherob]

Hold the left button down until screen wake and notifications comes up.  Then make sure they are set to on

[McPherob]

Did you check to see if notifications were turned on?  Hold the left button down until you get the wake and notifications and make sure notifications are on

[melby]

TY. yes, I did. one of the issues is that the directions keep changing. I
understand firmware updates can do this but it makes it difficult when
searching for answers. I went through many other posts before getting to
the simple answer that somehow my notifications were turned off on the
ionic itself.

[melby]

TY. yes, this worked except that I didn't realize at first that I had to
swipe to get to the "screen wake" screen as mine comes up on the credit
card for paying, then I can swipe left or right for music or screen wake.

[SunsetRunner]

Opening the wallet section, then swiping over, there's another option for Notifications...somehow mine switched off, so I turned it on and now it works!

[Mlamonica]

I'm just now having this issue and I've owned mine for a year.  I can scroll and get see my messages but they dont appear on the screen and no vibration. I also get nothing with phone calls.  I've tried everything that I've read and nothing works.

[TimR65]

Factory reset was the last resort for me

[Kristof1234]

Try Holding left button until you get in the “secret” menu. There swipe left or right until you see “screen wake” and “notifications”. Select notifications and turn to on by tapping on it. Success!

[Gpslove]

Long press the right button.

Turn on notifications  (This is different than in the settings notifications)

[Gpslove]

This worked for me!!

[Jaym029]

I was having this issue too.   Today I happen to notice that my device was set to Screen Wake - Manual.    When I changed it back to auto, my text messages and vibrate came back.    Maybe this will work for others having this issue with the Ionic.   

[SantiR]

@Mlamonica Welcome to the Fitbit family! Thanks for taking the time to report the situation you are experiencing with your Ionic. Thanks for trying all the steps you have been able to find on the forums. 

By any chance, have you tried pressing and holding the left button on your Ionic; then swipe left or right to find the "Notifications" option and toggle than on? This has helped other users in this thread. It is worth giving that a try.

If that doesn't work, try setting notifications once again by following the steps on this article. 

@TimR65 @Kristof1234 @Gpslove @Jaym029 It's great to see you in the Fitbit forums! Thank you for taking the time to post the workarounds that helped you out to sort this out.

I'm really glad to read that you are back on track with your notifications. Thanks for sharing your experience!

Keep me posted! 

[rtravisboyd]

Could you also escalate my case to the support team? I've tried every possible fix mentioned in the forums, multiple times, with no luck.

Wow... I feel dumb. This worked, thank you! I had tried everything else multiple times!

Moderator Edit: Merged User's Posts

[Jaym029]

Don’t feel dumb.  Glad it worked for you too.   Enjoy your stepping and vibrating Fitbit again.  

[jamax1 · Accepted solution]

Some people may not realize (and this may solve the problem) that there are two areas on the FitBit Versa that require notifications to be turned:

     1. in the settings menu there is a notifications area that allows you to set notifications for different situations, such as when you are sleeping or when you are exercising.

     2. The other area is found by holding the left button (left side of watch face) for approximately 2 seconds. you will feel the watch strongly vibrate twice. Tap on 'Notifications' to turn on and you should get vibration notifications when you receive phone calls or texts. I located this area by accident and it solved the problem for me. i hope this helps.