Not getting sleep stages

[Prior10]

My first nights sleep came with a graph showing rem light sleep and deep sleep my next 2 nights just show a block saying sleep/awake/restless not much I can see with that I’ve checked beneath the sleep app doesn’t tell me why I’ve changed to less dom arm as suggested that didn’t work should I leave on Dom arm which app is set up for. Tried help manual nothing in there this is becoming an uninteresting app which is a shame because as well as aiding weight loss the reason for getting was register sleep as well as excercse due to tiredness after sleeping can anyone help please sorry such a long inquiry I tend to do this any help greatly appreciated thank you 🙏 

Moderator edit: Updated subject for clarity 

[Lazywalker]

That’s my experience as well.  I was asked to try more and more strange ideas. It seemed that there was no idea of how to diagnose an issue and I was never given any response when I queried things or asked whether anyone else had a similar issue

[Jippi70]

Hi!

I have discovered a strange solution to this problem. At least it works for me with my Alta and IOS app... 😜 

I "rage-deleted" (😝) an entry being sick of sleep stages not working, but then I thought "guess I should add the sleep again just to at least keep track of how many hours I sleep". 

Low and behold; as I re-entered the sleep period, the detailed sleep stages magically appeared! 😀💤

I tried this just now even with a sleep period as far back as September 5th, and even that came up with detailed sleep stages when I re-entered it! 👍🏼😄

[Metroace]

I can report that your solution does not work on Apple iOS devices.

[Lazywalker]

Hi

I tried this on my iPhone app and it didn’t work. Having said that I have an ionic so maybe it’s different from the Alta

Good idea to try though



Sent from my iPhone

[Kraftygirl]

I can see by the amount of complaints that this issue is a known issue and FITBIT continues to advertise and sell this tracker with the sleep stages. I feel like this is Theft by deception. They tell us this Ionic comes with this program and charges each one of us 299.00. Well its partial truth, the app is on the watch but it doesn't work!! They are stealing our money by deceiving us.....I am truly furious with this company.

[YojanaFitbit]

Hi guys, thanks for letting us know about this issue. Your feedback is greatly appreciated.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Bahappy1]

tried it with mine (ionic) and IPhone 7 plus , did not help a bit.

[Comalito]

Hello,

May I ask you if you have a long good  night  sleep or if you wake up a lot; walk around, stay awake for long lapses?

I have the same issue. After exchanging the watch three times and after having tried all the troubleshootings, I believe there are no solutions.

Up to this date, there are no watches, even the more expensive, that will be able to record an irregular sleep. The reason is simple: sleep is detected from least possible pulse variations and body movements.

All resettings, change of settings, etc are useless.

Keep me posted.

Best regards,

Comalito. 

[Lazywalker]

Hi

I’m afraid I sleep like a log, so I should be getting sleep stages

Like many of the people on this thread I was getting sleep stages without any problems until around June this year

Something must have changed on the Fitbit side to stop working after a year

Looking at other threads this does seem to be an issue with all types of Fitbit and not just the ionic


Sent from my iPhone

[Comalito]

Hello,
I thank you for your reply.
I am just doing my best to understand why this reputed watch for sleep
análisis has so many problems. They changed mine three times ! None worked
concerning sleep ! I am just about to quit Fitbit.

Thanks for your reply.

Wishing you the best,

Comalito.

envoye de mon mobile

[SantiR]

@Bahappy1 @Comalito @Lazywalker I hope you're doing well! Thanks for sharing all of the experience you have had with Ionic and sleep stages. Thanks for sharing all of those details ans feedback regarding this.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Hope this helps. Keep me posted! 

[Comalito]

Hi,

Happy to hear from you.
Do you have anything new.
I did a factory reset. It was useless.
Now, I am going to install tracker and app on another smartphone. (More
recent device!) Its my last try to try to resolve the sleep issue!
Besides my observations, there must be something really wrong with these
trackers. Last night, it granted me an hour sleep. I tried to correct it
manually. It gave me 18 hours sleep! From 1 to 18 hrs=WOW!
I am back on an open case with support, but my beautiful Ionic, with its
leather band has its eyes fixed in the trash can!

Keep me posted.

Thanks for writing.

Comalito.

[Maaron8]

My detailed sleep stages showed up using the following method:

1. Take not of basic log. (Sleep begin / Wake Up)

2. Delete basic log.

3. Manually log sleep time.

Works on Android.

[emmanuel13]

i am having the same issue and so is my wife we just bought the ionic watches and the sleep graph didn’t even show up on hers for sleep stages and on mine it showed first night and not the following two we have the latest app version as well as the latest system for ionic , we have factory reset her watch or turned it off and on again and we have placed them for full charge and still haven’t had any different results 

[pakonchik]

Hey guys!

On android, I just deleted all logs which were not showing me the sleeping stages, then put them manually. Just press "log sleep" and set time and date manyally.

Make screenshot of older logs, just to know when you went to sleep. 

So i just did that.

Maybe it helps.

[EdsonFitbit]

@pakonchik Welcome to the Fitbit Community.

Thank you for letting us know how you logged your sleep on your Fitbit account. If someone else is experiencing difficulties, I'm pretty sure this will be very useful.

Feel free to visit the Fitbit Community at any time.

[Jippi70]

This has actually worked for me for a long time, but today when I tried to fix the two latest sleep logs it no longer did the trick... 😩👎🏼😡

Don't know if there has been an update lately that messed up our little "fix"... 🙁😖

[Jippi70]

OK... So like I said earlier I thought this no longer worked for me... But weirdly enough, when I tried again this evening, it worked again! 👌🏼😁

[DavideFitbit]

Excellent @Jippi70, thank you for sharing this update, about the workaround for sleep information. It's good to know this worked out for you.  

[JeffCM]

My Fitbit ionic is only a month old and it has stopped tracking sleep stages. What can I do to fix this problem?