04-24-2018 09:24 - edited 04-26-2018 09:37
04-24-2018 09:24 - edited 04-26-2018 09:37
Answered! Go to the Best Answer.
04-24-2018 01:49
04-24-2018 01:49
04-24-2018 01:50
04-24-2018 01:50
I’m having the same issue, are there any solutions for this yet?
Cannot get any apps or clock faces on the iOS Fitbit app.
04-24-2018 01:59
04-24-2018 01:59
Same issue! I can’t get past the clock error screen. And no clocks will load in the app...
04-24-2018 02:00
04-24-2018 02:00
Also no reply from Fitbits support team online
04-24-2018 02:00
04-24-2018 02:00
I think FitBit is just having technical problems, according to people on another post: https://community.fitbit.com/t5/Versa/Problem-Clock-faces-VERSA/m-p/2669714#M10555
What we're missing is some sort of official confirmation, hopefully somebody from FitBit will update us soon (I'm having the same issues!)
04-24-2018 02:58
04-24-2018 02:58
Exactly the same problem, cannot access clock faces at all. Nothing to display / choose from, very frustrating / disappointing. Too many glitches occur on these Fitbit watches, love the style and comfort but these multitude of problems we all suffer from need to be ironed out. I had a Garmin before and never had any glitches but changed to Fitbit as preferred the style and look. Please iron out the problems Fitbit, you will lose custom.
04-24-2018 03:33
04-24-2018 03:33
Also Received my device today was very excited until i found out i cant use is because i cant select a clock face any news as to when this is going to be resolved
04-24-2018 04:07
04-24-2018 04:07
Same exact problem. I downloaded a the newest version and now have the clock error message.
04-24-2018 04:19
04-24-2018 04:19
I’ve had the Ionic since March. It has been nothing but issues. Firstly I couldn’t update the firmware and now after resetting everything, the update worked! Now I can’t use the watch again as I can’t select a watch face...when will this be fixed?
04-24-2018 04:23
04-24-2018 04:23
Hi, just purchased a new ionic, before the set up had finished it came up with a 'clock error' . On the watch screen. Have tried the chance it the app but it doesn't load any other watch faces. Any hints on how to fix the issue?
04-24-2018 04:27
04-24-2018 04:27
I have same Clock error message, and nothing is working. Watch was ok yesterday.
04-24-2018 04:31
04-24-2018 04:31
I’m having the same issue, it was fine this morning until I updated the watch.
04-24-2018
04:32
- last edited on
04-24-2018
08:47
by
MarreFitbit
04-24-2018
04:32
- last edited on
04-24-2018
08:47
by
MarreFitbit
Pretty self explanatory from the subject. When I tap my profile card in the upper right corner then my device then my apps I get nothing there. Any ideas?
04-24-2018 04:38
04-24-2018 04:38
Looking like quite a few of use are having same Clock error message. Hopefully Fitbit will tell us how to fix???
04-24-2018 04:40
04-24-2018 04:40
Yeah! I have the same problem. Bought it today and front screen just says «clock error».. hope they fix the bug fast
04-24-2018 04:42
04-24-2018 04:42
Received this from Fitbit through Facebook
“Hi, Dave. Thanks for letting us know about this issue. We are aware of the problem and are working to resolve it as quickly as possible. We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. Please let us know if there's anything we may do to assist you in the meantime.”
04-24-2018 04:47
04-24-2018 04:47
I completed three different activities yesterday, but am only able to view the first one. I need to be able to look at my stats for coaching purposes. I went to the activities dashboard on line and in my app, but only the first one can be seen.
Thank You
04-24-2018 04:52
04-24-2018 04:52
I just bought this today and I’m facing the same issue. It’s not even lettting me view any apps on the app itself apart from the clock faces not being available. It would be good to look at both issues. Highly disappointing
04-24-2018 04:57
04-24-2018 04:57
Same here, got it about an hour ago and nothing works.... Not impressed! 😞
04-24-2018 04:58
04-24-2018 04:58
Me too. But glad I'm not the only one. Seems to be a common problem