09-29-2017
11:33
- last edited on
07-10-2018
14:09
by
MattFitbit
09-29-2017
11:33
- last edited on
07-10-2018
14:09
by
MattFitbit
Update: The issue resulting in syncing trouble for Ionic users has been resolved. If you're still having trouble with syncing, please check the steps in this article.
Good morning Fitbit Ionic users! Thanks for flagging the syncing issue with Ionic. Our engineering team became aware of an issue that affects syncing for some Ionic users. We are making progress on a retroactive fix for this and look forward to resolving this as soon as possible.
If you'd rather not wait for the system updates, you can use the following workaround:
For those of you who don't have time to try the workaround, rest assured that our team will fix this issue.
Don't let this bump in the road get in the way of reaching your health goals for the day! I will keep this thread updated with the latest.
Appreciate your patience, everyone!
10-04-2017 08:22
10-04-2017 08:22
10-04-2017
08:56
- last edited on
10-04-2017
10:39
by
KateFitbit
10-04-2017
08:56
- last edited on
10-04-2017
10:39
by
KateFitbit
Sorry, I don't use my Ionic for listening to music.
--
Andreas
moderator edit: personal information
10-04-2017 09:06
10-04-2017 09:06
I meant controlling your phone's music playback using Ionic... Anyhow, fear not for I installed the new beta firmware. Here's the observations:
So, we've got 2 out of 4. Here's wishing for the next update.
10-04-2017 09:24
10-04-2017 09:24
10-04-2017 12:09
10-04-2017 12:09
The issue detailed in this thread that was resulting in syncing trouble for Ionic users has been resolved. If you're still having trouble with syncing, please check the steps in this article.
04-16-2018 03:26
04-16-2018 03:26
Hi,
I've read the message from CarlosCFitbit regarding syncing issues resolved.
Still, after having worked perfectly for 20 days, I now cannot get my Ionic to sync.
I have followed the descibed steps, but when trying to connect to my Huawei Nexus 6P (google-phone), the telephone finds Ionic but when trying to pair, there pops up a timeout after 1 sec.
The Ionic worked perfectly for 20 days (bought on March 26-2018!), and I expect it to work for a few years. But now..... I have 100 days open purchase..... so I start wondering....
I wonder if I by deleting the Fitbit App on my phone, and then download it again will solve the matter?
I like the most about Ionic so I really hope this matter will be solved.
Thanks and regards,
Roy
04-29-2018 11:27
04-29-2018 11:27
@Sjakkmatt Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with Ionic not paring with your Nexus 6P. Thanks for following the steps given to sort this out.
Are you still experiencing the same? There are a couple of thing you can try (like deleting the app as you said) to sort this out:
Try the process once again after doing each of the above. Check this helpful article for more details on this.
Hope this helps. Let me know how it goes!