ionic continually turns off

[Frank62]

hey Fitbit, Ionic, what a piece of overpriced junk. cant believe i pain $450 for this piece of garbage.

it wont even stay turned on long enough to do the setup. 

did reset, hard reset, factory reset, it wont even stay turned on long enough to complete the reset procedure.

any ideas Fitbit gurus. 

this piece of rubbish hasnt worked properly since day one

[MaginB]

Welcome to the Forums @Frank62! 

Thanks for your patience to this matter, in order to further assist you I've gone ahead and created a case on your behalf. Soon you'll be getting an email with the next steps. 

Keep me posted!

[Marzbuo]

Hi there. I have the same issue. Ionic worked ok for a month then it just started turning itself off. Have tried restarting, shutting down and have now done a factory reset, but it won’t stay on long enough to do setup.... 😞

[Frank62]

exactly the same, the **ahem** thing wont stay on long enough to do anything with..... VERY frustrated

Moderator edit: personal info removed

[Marzbuo]

Hey Frank

have you had anything back from Fitbit??

[Frank62]

yes they responded quite promptly, they instructed a "factory reset" which i did as per their instructions, however it didnt make any difference, the unit will not stay on long enough to do Setup or Update wont even stay on long enough to be recognised by the App.
i have sent then this info today & await their reply..... this is all getting a bit thin for me, seems there is a fault with the unit & i am clearly not a technician. wonder how long before they offer to repair or replace???

Moderator edit: personal info removed

[Marzbuo]

Hi Frank 

Exactly the same as mine. Can you let me know what they come back to you please.

thanks

[MaginB]

Welcome aboard @Marzbuo! 

In order to further assist you, I've gone ahead and escalated your case to our Support Team. Please keep an eye on your inbox for the next steps! 

@Frank62 Thanks for your patience, remember that it can take up to 48 hours to get a reply from support. 

Keep me posted! 

[respanol]

Yup, my Ionic just went dead...I've tried to reset, but it won't stay on. My phone can't sync to it because the Bluetooth can't connect. I charged it to 100% the night before and it stopped working this morning.

This is not looking very good.

Can you guys at Customer Support tell me how to wake it from the dead.

Thanks,

Ramone

[Frank62]

hey there, i just posted mine back to them
for a warranty claim, stay tuned

Frank

[respanol]

Just went through customer support via chat and they had me reset to factory setting...it is working now. So, I'm back in business. 

[MaginB]

Welcome aboard @respanol! 

For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your inbox!

@Frank62 Thanks for the update, keep us updated! 

See you around! 

[Reg1105]

My Ionic has been doing the same thing but sometimes it'll just restart instead of completely shutting off. I've only had my Ionic for a few months and it's frustrating, especially when it happens in the middle of a workout..

[respanol]

You need to reset to manufacturing settings. Go to online for instructions
or talk to customer service help center via text.

[bastenn]

Hi all, my ionic just started doing this today. It was at all full charge and now it continuously turns off. I shut it down, reset it, hard reset, and now I am trying the factory reset but it won't stay on long enough to set up and or update. I have had the ionic for less than a year and have never had issues before. 

[loukie]

My Ionic has been doing the same thing! Nothing helped!  I bought it via Amazon and they gave me an offer to replace it. Therefore I have now a new Ionic wich is work properly.

[respanol]

I had the similar problem. So I went into the Help information and
performed a manufacturer reset which solved the problem.

[EdsonFitbit]

Hello everybody, I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic.

@loukie @respanol Thank you for letting us know that your Fitbit device is now working fine.

@bastenn I noticed that you contacted Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible.

If you have any question, please let us know.

[Gegmond]

With mine is happening the same. Did you have any luck solvent the problem? 

Thanks 

[EdsonFitbit]

@Gegmond Welcome to the Fitbit Community.

It seems that you contacted the Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

Keep on stepping.