Android App crashes when trying to log a period

[SunsetRunner]

 Every time I want to log my period the app crashes.  Android system, new Versa 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @SunsetRunner, hope you're doing great! Thanks for bringing this to my attention. Please try the following:

• Make sure that your Fitbit app is up-to-date (Android version should be on 2.73 as of today)
• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

If the issue persists, try uninstalling and reinstalling your Fitbit app. If this doesn't solve the issue, let me know please. 

Looking forward to your response! 

[Silina1889]

I just started using the women’s health tracker and every time I go on the app and tap on that section the page will not load properly then freeze my entire app. Can’t go back or anything. Anyone else have this problem or a solution?? TIA

[MSEliz59]

I am having the same problem. I saw on another forum that this was happening in May and June, but haven’t seen an update on progress for the fix. Is the fix still coming?

[lemonukuk]

This is apparently a known fault

https://community.fitbit.com/t5/Female-Health-Tracking/Female-Health-Tracker-Freezing-on-iOS-over-we...

[MarreFitbit]

Welcome here @lemonukuk!  Thanks for the heads up my friend, however, the known issue you linked us is happening on iOS users. As far as I know, @SunsetRunner is on Android platform. 

Let's wait to see if what I suggested worked, if not, I'll move forward. 

[dmkash]

Yup! That's why I came to the community. I'm having the same issue. It was working correctly as late as yesterday, though.  😞

[SunsetRunner]

Yesss!! It work . Thank you for the help. 

[MarreFitbit]

Nice @SunsetRunner! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Stay awesome! 

[Cdougz]

I continue to suffer crashes using 2.73 on Android 6, Samsung S5 with Versa.  I tried the work around but it crashes before I can log out.  I did the force stop, bluetooth off, reboot, bluetooth on.  Still crashed repeatedly.

[ErickFitbit]

Hey everyone -- If you're experiencing app crashes, I recommend uninstalling and re-installing the Fitbit app. Once re-installed, let me know if that fixes the app crashes.

[Cdougz]

Yes...that is what I had to do.  It is fixed


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