Period predictor stuck on view only

[holsumgoodness]

Anyone know how to fix the view only mode on period predictor? I keep accepting the term but nothing happens.

[Mitu2000]

No matter how many times and how many ways I accept the new menstrual health agreement, the app doesn’t recognize it and keeps me on the screen. I’m unable to log any details or access my past details. 

[KimDoorne]

Same! No matter what I do, is there a solition?

[Mitu2000]

We need one of the FitBit moderators to see this chat, then they’ll get the developers to fix it…

[LFo]

I’m having the same issue. Yesterday was fine. Today I’m getting “view only”. Then I get a permissions for the tracking that I agree to, then the same thing. It’s like it should be fixed once I agree, but nothing is working. 

[MarioSFitbit]

Hi everyone and warm welcome to the new members! 

I appreciate all your messages and feedback regarding this situation. I'm sorry to hear that you are experiencing this issue with the menstrual health feature. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this. 

I wanted to let you know that our team is aware, and looking into closely. 

Stay tuned as I'll be posting here any updates, as soon as I get them. 

[Muhlyssa_A]

see the other threads on this issue.

They are aware at Fitbit and aren't promising any timeline for resolution.

[gmarie19]

Thank god, i was absolutely looosssinggg my mind till reviewing this forum. please FitBit get it together!!

[MarioSFitbit]

Hi everyone and warm welcome to the new members! 

I appreciate all your messages and feedback regarding this situation. I'm sorry to hear that you are experiencing this issue with the menstrual health feature. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this. 

I wanted to let you know that our team is aware, and looking into closely. 

Stay tuned as I'll be posting here any updates, as soon as I get them. 

[pDazzleSquare]

Thank you for looking into it Mario!  Looking forward to hearing about it getting resolved soon and what caused the issue in the first place.  It has been extremely frustrating for a lot of us.  TIA!

[MarioSFitbit]

Hi everyone! 

I would like to inform you that I have merged several discussion threads into this one, so that we can properly organize the community and keep you informed about the topic.

I'll be posting here any updates, as soon as I get them.

[traycs2]

I am also experiencing the same problem

[Chow307]

I don’t have Fitbit premium and I refuse to pay for it. Thankfully I do have an app called P Tracker as a backup.

[mtwatch]

Menstrual health tracking Not working. View only mode. Since last 2 days. 
how long before this gets fixed???

[ittybittykittyy]

Also having the same issue - which really sucks given that I’ve started experiencing hormonal issues and the app I’ve been using to track for like 10 years isn’t working now lol. 

This is honestly unacceptable given it impacts like 50% of your customers, not having an ETA reads as a giant “f you” to women. 

[Siri4242]

I am having the same issue and it is driving me crazy! I’ve been using the menstrual tracking feature on the app for years and rely on being able to accurately record my data. 

[liss06]

I’m having the same issue, it’s incredibly frustrating 

[MamaZucky]

Interesting theory. I'm having this issue but am NOT a Premium subscriber. I have a case open with support. We'll see...

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I would recommend opening a case directly. the more the merrier! 

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Moderator edit - merged messages

[MarioSFitbit]

Hi everyone and warm welcome to the new community members. 

I just want to inform you that I am merging the messages related to the menstrual health functionality issue, that does not allow updating the information, into this discussion thread.

I'll be posting here any updates as soon as I receive them. Please be assured that the team is doing its best to resolve this situation as soon as possible.

[TheBlauw]

Any suggestions on why I’m stuck in a loop and can’t edit anything on the calendar anymore? It’s in view only mode and keeps promoting me to agree to the pop up message. 

[RachelIzz]

I am having the same issue! I can't find any solutions online and I have tried reinstalling the app, login in and out.......nothing works. My iphone had a software update last week, not sure if this has caused an issue as the app was working fine prior to this.