08-13-2019 08:18
08-13-2019 08:18
Got my Fitbit in Jan - no problems. Last night was the last time it sinced with my Android. My phone now can't find it. Any advice?
08-20-2019 17:00
08-20-2019 17:00
08-20-2019 17:28
08-20-2019 17:28
They don't admit there's a problem on their end.
08-20-2019 18:16
08-20-2019 18:16
I sent them a link to this thread, the supervisor I spoke with today couldn't find the thread. They insist they've done nothing to cause this issue. they've offered a discount 25-40% on the current trackers, but the only one that can be used in a clip, doesn't come with it, you have to purchase that separately, is the inspire. But how long before they discontinue that and force an upgrade. guess if I can't sync and track my activity, I might as well go to the old fashioned kind that you can get at the sporting good store for $20.
08-20-2019 18:16
08-20-2019 18:16
It worked!! Thank you recovered my data since the app updated... hopefully that took care of it!
08-20-2019 18:31
08-20-2019 18:31
that’s the ticket. Worked for me as well. Fitbit did something to derail the connectivity of the One. 😡
08-20-2019 18:46
08-20-2019 18:46
I called Fitbit and spoke to a rep who says they are having lots of problems and to give it 72 hours. I confirmed Fitbit will continue to support One.
08-20-2019 18:48
08-20-2019 18:48
I spoke to Fitbit on the phone today about it and they advised they are having problems and to give it 72 hours. Additionally, I confirmed Fitbit WILL continue to support Fitbit One.
08-20-2019 18:51
08-20-2019 18:51
I spoke on the phone today with Fitbit because mine is not syncing and they confirmed they will continue to support One so I don't know where you got that information from.
08-20-2019 18:56
08-20-2019 18:56
Did they resolve your syncing issues? No resolution has consistently resolved my syncing issues, my One works it just wont sync to the app or website and they cannot resolve it...good luck, hope they can help you
08-20-2019 18:57
08-20-2019 18:57
Same issue here, I was hoping there was an answer. The update was not helpful in fixing this issue.
08-20-2019 18:58
08-20-2019 18:58
Thank you, I got different information from you and multiple emails with no resolution but links to purchase a new device
08-20-2019 19:03
08-20-2019 19:03
Everyday I try something new and it lasts for a short while then I'm back to not being able to sync again I just keep getting emails with links to purchase a new device. Help says all the troubleshooting options have been exhausted to Resolve my sync issues. Good luck to you I hope they are able to help
08-20-2019 19:25
08-20-2019 19:25
same issue. I'd love to find another tracker I don't have to wear on my wrist
08-20-2019 19:59
08-20-2019 19:59
When a company discontinues a product which consumers generally find to be very worthwhile and popular, as the Fitness One obviously is, I always wonder what's in it for the company. The Fitbit One is one of the older models, the first and only model I've owned from about the time it first came out. It works perfectly fine and suits my needs perfectly even though the technology is older. I suspect that some companies may update products in order to participate in the current craze to get in on the massive revenues available by scraping user data and packaging it for advertising purposes. Here's an interesting link to a report on how fitness tracking manufacturers use data scraped from its users.
08-20-2019 22:06
08-20-2019 22:06
08-20-2019 23:53
08-20-2019 23:53
Thank you very much! I tried everything. Even talked to customer service. This worked for me.
08-21-2019 02:28
08-21-2019 02:28
ted and reinstalled my app good thing I could log in and keep all my data it worked syncing now (so far )
08-21-2019 05:48
08-21-2019 05:48
Dumb question lol. Where do I find the add device lol? I feel I looked all over. Thanks!
08-21-2019 05:55
08-21-2019 05:55
Thanks! I tried this and I am now syncing again. The help desk folks are not helpful. They still have not responded to my “I need help and I get directed to your German help page.” Not a way to keep customers loyal!
08-21-2019 05:58
08-21-2019 05:58
In the app upper right, drill into your account and set up new device ..there are several step as you need a code