Resolved: One not syncing after Samsung Update

[ErickFitbit]

Fitbit Update 9/18/2017: Samsung released an update this week that should resolve the syncing issue. If you haven't already, please update your phone. Thanks again for your patience and reports. 

Fitbit Update 8/24/2017: Hi everyone- Thank you for your reports. We have all the information we need at this time and our engineers are currently reviewing. Once I have further information, I will be sure to update this thread.

Fitbit Update 08/17/2017: Hi everyone -- Several One users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

[Hwy12]

If you were able to sync once to the computer, it should work again. I turned off the Bluetooth on the phone till I got the sync done on the computer. Then turned the phone Bluetooth back on. The issue is with the Samsung 5s. Our Samsung 7s is still syncing. Just logged off my account and logged in under the problem fitbit one and it synced all on it's own on the 7s.

[DrTonja]

I have a Samsung note 4 that won't sync with my phone. 

[Suecib]

I have a samsung 7 and can't sync with the app. Tried all the suggestions without any luck.

[wampette]

I think we've been abandoned.

[JudyHorz]

I think we're stuck. I'm pretty upset.

[clrd78]

I do believe mine won't sync with anything now. Ugh

[nate475]

1. When did you begin experiencing these syncing issues? Sept 1 after I updated my phone
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung Galaxy S5
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?  6.0.1
4. ..What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?Verizon

[Krusey1]

Verizone. Samsung s5.8/8

[PLS5678]

1. When did you begin experiencing these syncing issues? AUGUST 7
2. What make and model mobile device do you have? S5
3. What Android OS are you currently RUNNING ? MARSHMALLOW 
4. What phone provider do you have? VERIZON 

[PLS5678]

My Charge and Aria will sync, but not my One.  I wear it during the day at work and my charge during morning workouts or running. I hope this is resolved soon. It hasn't synced since Aug 7. I have come to count on my fitbit to hold me accountable to my exercise and getting in my steps. 

[Morava]

1. When did you begin experiencing these syncing issues? Monday 09/04/17
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Galaxy s8 
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?7.0
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? T-mobile 

[Eric41466]

My new note 8 fixed the problem for me.

[KateFitbit]

Hi Everyone, I wanted to let you know our team is still actively working on this issue. Thanks again for your patience. 

[JudyHorz]

Problem started on Aug. 29 after installing an update to my Verizon Samsung
8+ phone - running on Android OS 7.0. Haven't been able to sync since then.

[JudyHorz]

It's been several weeks already. Why is it taking so long? I am very upset.

[Suecib]

• When did you begin experiencing these syncing issues? On and off since mid August but absolutely no syncing since 3:30pm  9/5/17. It worked earlier that day. Now it just says it can't locate device.
• What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung Galaxy 7
• What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Android 7.0.0 SM-G930R4 Build/NRD90M
• What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? US Cellular

[JohnCB]

KateFitbit: Many thanks for the update, and for your hard-working efforts to resolve this.  Much appreciated.

[Gotflies101]

1. When did you begin experiencing these syncing issues? Monday 09/05/2017 at 7:28 am this was the last time it sync'd
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Galaxy s7
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Nougat
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Sprint

[Krusey1]

8/8

Verizone

Samsung s5

[pgfrost]

It's been a month since the One last synced to my Samsung S5. Will there be a fix for this issue?