Unable to sync Fitbit One

[LizzieR]

Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

[JoniOB]

The time on my fitbit has been off aprox 9 hours for almost 8 months. Frustrating.

I tried this solution multiple times several times through out the 8 months and this solution did not work.

Today I tried it again from my computer, did it about 3 times and it did not work.

I then used my phone and it worked.

Thank you. Now I have the correct time.. makes it alot easier..

[SunsetRunner]

Thanks! Problem solved. I followed all instructions several times then I restarted my phone (Samsung) and Bluetooth and - it worked! 😄

[ErickFitbit]

Hey everyone -- I recommend checking out the troubleshooting suggestions here. Hope this helps!

[Shirin99]

Still not syncing

[rotten1]

this worked thanks it feels nice to read it again on my phone

[Snuffy-laz]

Wow. Just found this solution after mine wouldn't sync today.  Worked a treat. Thanks

[tt1126]

I've been having the same issue for about 3 weeks now! I've called Fitbit and they had me do all the same things! Nothing seems to work!  Since it was under warranty I decided to upgrade it to the flex two. I have an iPhone 7 Plus, and an Apple iPad Pro and I do believe that since the upgrade on the app itself is the problem.  When I spoke to the agent I explain the situation to her several times and told her about the app and when the issue started to occur. Hopefully they'll do another upgrade before I get my new flex two!

Moderator's edit: format

[ms999]

Hello tt1126,I was unable to sync my One on 3/17/17 and used one of the community's member solution. After trying several times it worked!Plug the One tracker into the charging cable into the PC. Hold down the button 12-15 seconds until you see 6.60 (version of the One)Remove from the cable, put it in the holder and open app on your phone.Good luck!

[DavidinOC]

Hi Solange, I usually sync to an IOS device, an Apple

IPAD.  So I can't plug into that.  How do I restart syncing?  Thanks so much!

David

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@SolangeFitbit wrote:

Hello my friends! It is nice to see you, and it is unfortunate to hear that your buddy is not syncing correctly. Let's try to fix this issue by following these instructions. Also, like some have suggested, a few restarts solve this type of problems.

To restart your One:

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on.

Let me know how it goes! 

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[Shirin99]

Done it all and still not syncing 

[krissod]

All the solutions seem to work ......for a while, then it back to not syncing. Some times it works for months, sometime weeks, lately only days.  It seems to be an ongoing problem. 

[stelladog5]

Need to get into fitbit

Sent from my Verizon Wireless 4G LTE Tablet

[Lulu997]

I get nothing when following this -- my FitBit One screen went black and stayed black even though it also showed it would soon need  recharging.

[Charae]

After holding down the button, it went black.

Unplugged  it, but now it stays black.

I will keep trying!!!

[catrena]

Did you hold down the button again after several seconds to turn it back on?

[Charae]

I followed all the instructions, and I have had to do this many times prior.
But today the screen stayed black.
I left the house for 2 hours, and left it unplugged to sit.
When I returned, it worked.
Strange!!!!

[mssmilie]

Must be delayed gratification.............

[catrena]

👍

Sent from my iPhone

[Shirin99]

Yes still nothing

[Anilu86]

thank  you for your clear quick solution! it worked!