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Activity on App does not match fitbit

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‎05-21-2019 16:07 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-21-2019 16:07 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Helllo  I have 7 of 9 hours on my Fitbit but the app indicates 6 of 9.   I logged out of the app shutdown Bluetooth and restarted the tracker and my phone    I have pictures of both but could not figure out how to attach

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4 REPLIES 4

‎05-22-2019 07:37

‎05-22-2019 07:37

@Blueblood100 Welcome! Thanks for being part of our Community! 

 

Let me help you with your hourly activity tile and thank you for troubleshooting this issue. Which phone are you using? Try logging out from the app but this time restart your phone and after this log back in. Also make sure that the app is up to date. 

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-10-2019 14:55 - edited ‎06-10-2019 14:58

In response to AlvaroFitbit

‎06-10-2019 14:55 - edited ‎06-10-2019 14:58

I am having the same issue. I have a Versa.

 

My watch correctly shows my hourly activity,etc, but my app does not. The total steps is correct but it shows no steps from 6 am to lunch time, yet it shows 1/2 hour walk from 6:30 am and shows only 3 hours of hourly activity yet my watch shows 12 of 12.

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‎01-17-2020 17:41

In response to AlvaroFitbit

‎01-17-2020 17:41

I am having the same issue as the OP. My phone app says 8 but my Inspire HR buzzed for 9 hours and continues to show 9/9. I tried the advice offered to the OP.

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‎01-20-2020 20:59

In response to ShayneRover

‎01-20-2020 20:59

I tried what Fitbit suggested as well.  The suggestion did not work for me either

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