App will not sync with Charge 2 - Fitbit Community

App will not sync with Charge 2

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Thpg

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My app will not accept any daily statistics even though the Fitbit itself is working fine

Moderator edit: updated subject for clarity

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AlvaroFitbit

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@Thpg Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Fitbit app not showing your Charge 2 data. You can try the following:

Go to your phone's bluetooth settings and remove all devices listed there.
Restart your phone and restart your device.
Check that no battery saving app/feature on your phone is affecting your Fitbit app.
Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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