Can a Cracked screen be replaced

[SuefromSA]

Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?

[Barbieq59]

Another stock reply which doesn't mean anything and doesn't help all the people who have the cracked screens and are no longer under their warranty.  So frustrating.  They are not addressing any of our concerns whatsoever. 

[SunsetRunner]

They dont care!! I dont have my receipt or original package. Who keeps them?? Fitbit knows there was an issue with this item!! Thats why they made another one!!

[CrocKim]

Fitbit charge 2, my screen cracked after wearing it for 2 months and now I can not read the time or steps. I have been offered a Charge 3 with a discount. 

[CrocKim]

Yes, mine looks like that

[spannygranny]

They know when you bought it, it is on their records, don't need original packaging as the fitbit logo is on the watch, if you take the strap off it is on the side.

Sent from my iPad

[nduddy]

Blah blah blah same scripted response.  How about taking care of your defective product that customers are stuck with..... Over 10 years I've owned a fitbit, I guess that doesn't count for much.  You know by the number of comments on this feed that your product has defects.  Do something about all of your unhappy, disappointed customers!

[nduddy]

Only 2 months and they made you pay for a new one????  They should have just given you the New HR Charge 3 for free.  smh!

[Ngawildflower]

Yeah, I won't be buying another Fitbit EVER. A defective product should be
recalled or replaced.

[Texblueeys]

Same here.  I will never purchase another Fitbit product.  I just purchased an Apple Watch and I love all the wonderful features.  A bit pricey you might say but paying for a $150 disposable Fitbit product every year is much worse.

[umeshlk]

Love my Charge 2, have been using it for over 18 months.  Bought another one for my father and Alta HR for my wife too.  A week ago realized there is a crack on the screen (top-to-bottom) as most in this thread indicated, extruding outward - indicating pressure from inside the fitbit.  What are the option available to us sad souls?

[rllittle19]

Literally mine looks the exact same way... not sure what that is about. 

[SunsetRunner]

None that I see. If you have the receipt they may give you a credit for
another one. But there is not repair options.

[SunsetRunner]

I contacted Fitbit online and I took the option of receiving 1/2 on a Versa. Also ordered a protective case from Amazon. It was really easy. I really didnt want to spend extra money but it is an upgrade on what I had. 

[pevenner]

They offer a 25% discount on another Fitbit!

Sent from my iPhone

[SunsetRunner]

Ok

[UrsieP]

Hi Sue, my Charge 2 screen has done the exact same thing. Did you ever make any progress on getting it replaced? When the rest of it is working, it seems strange to have to replace the whole thing if I could only change the screen.

 Thanks 

[SunsetRunner]

Cant fix it. I contacted Fitbit and they gave me half off on a new one.

[Barbieq59]

Since I've had mine for almost 2 years,  I did not contact them since they won't do anything if out of warranty.  Also,  unfortunately,  before I found this thread,  I bought a new fitbit (the 3) on black -friday,  thinking I had done something to crack the screen on the 2.  Mr husband is giving it to me for Christmas 😞  Had it not been for the cracked screen,  I would not have bought a new one. Now I'm sorry I bought the hr3. 

[SunsetRunner]

I upgraded to the Versa. I didnt want my screen to crack like the Charge 2.

[Chriswindsor]

I too have a cracked screen, this has developed on its own, I did not crack it, is there anything I can do please,  I ha e already replaced a broken strap but now need to replace the screen, thanks

Chris