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Can't connect my charge2 to my app

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‎10-23-2019 09:18 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-23-2019 09:18 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I took away The connection between app and Charge2 since The sync did not work, now I can't connect the charge2 to the app again. My Charge2 is a couple of years old but it shows everything on the clock but can not get in tuch with my Phone. I The device too old, is it broken or what else could be wrong? 

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‎10-24-2019 08:08

‎10-24-2019 08:08

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you syncing your Charge 2 with your phone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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