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Can't get notifications on Charge 2

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‎08-20-2019 04:06 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-20-2019 04:06 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I am beyond frustration since I updated my Charge 2 back in July. I have tried for a good month to get notifications on my Charge 2> I have seen many other posts about this issue too! I have tried everything - all of the suggestions under Help and other people's ideas.I even put this question out on Facebook this past Sunday and no one can help me!!! NOTHING WORKS! I want my notifications! Help!!!!! 

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‎10-03-2019 09:47 - last edited on ‎03-07-2025 07:10 by Fitbit Moderator

In response to partytime

‎10-03-2019 09:47 - last edited on ‎03-07-2025 07:10 by Fitbit Moderator

Hello everyone. Let me help you with your missing notifications. 

Let's try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.
  • Make sure to have the app up to date.

If you have contacted support please share any tips you receive here. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-03-2019 09:54

In response to AlvaroFitbit

‎10-03-2019 09:54

Vi Alvaro

Sorry but that didn’t work now either. I have tried many times before restarting my Fitbit and my phone 😕 but it just doesn’t work 

 

Best regards 

dani 

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