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Can't log water consumption

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‎03-20-2019 06:06 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-20-2019 06:06 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

charge 2not tracking my water only keeps spinning 

 

 

Moderator edit: format and updated subject for clarity

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‎03-21-2019 11:57

‎03-21-2019 11:57

@Lillloyd  Welcome! Thanks for being part of our Community! 

 

Sorry to hear that you can't log your water consumption. You can only do this from the Fitbit app not from your device so I guess you are having issues there. Try logging out from the app, restart your phone and log back in to retry logging water.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎03-21-2019 11:57

‎03-21-2019 11:57

@Lillloyd  Welcome! Thanks for being part of our Community! 

 

Sorry to hear that you can't log your water consumption. You can only do this from the Fitbit app not from your device so I guess you are having issues there. Try logging out from the app, restart your phone and log back in to retry logging water.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-21-2019 20:11

In response to AlvaroFitbit

‎03-21-2019 20:11

Sent from Mail for Windows 10
Thank u yes logging out was a solution I will try again.
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‎03-22-2019 15:34 - edited ‎03-22-2019 15:37

In response to Lillloyd

‎03-22-2019 15:34 - edited ‎03-22-2019 15:37

@Lillloyd happy to hear that you will try this suggestion. If the issue persist then please share the details like which phone you are using and the OS version it is running. Finally make sure you have the app up to date on your phone.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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