Charge 2 Bluetooth Not Working

[Ness_Claws]

I had my charge 2 for just over a year (so my warranty is up) and all of a sudden my Fitbit won’t sync to my phone. It has worked previously, then one day it just wouldn’t. I’ve tried all the “help” things- making sure my phone is updated, turned Bluetooth on and off on my phone, deleted the app and redownloaded it. I know the Bluetooth on my phone is working because Paired it with other things. Help!

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

Can I just check that you are not in Europe - the warranty there is 2 years. If you are, and the above steps don't help, then you can contact customer support via contact.fitbit.com 

[Ness_Claws]

Thank you! Restarting it allowed it to sync!