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Charge 2 Steps are incorrect

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‎02-11-2019 14:13 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 14:13 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Does anyone find the step counter is way out

 

 

Moderator edit: updated subject for clarity

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‎02-12-2019 04:48

‎02-12-2019 04:48

@Allybong A warm welcome to our Community! Sorry to hear that your steps are incorrect. Could you elaborate in which sense are your steps incorrect? Do you feel they are more than normal or less? Have you notice this happening in specific situations?

 

I look forward to your reply!

Alvaro | Community Moderator

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‎02-12-2019 05:09

In response to AlvaroFitbit

‎02-12-2019 05:09

Hi there.
It seems to be reading too high. On occasion it says I have taken steps in the middle of the night which unless I have taken to sleep walking I haven’t. I have only had my Fitbit for a couple of weeks so perhaps I need to tweek it a bit. It is a bit of a learning curve for the slightly older user.
If you have any suggestions, I look forward to hearing from you.
Kind regards
Ally

Sent from my iPad
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