Charge 2 - Trying to sync and getting 'No internet connection found'

[Vandersin]

Today, another new 'problem' with trying to synch my Charge 2. I am getting No internet connection found' even though I have internet connection. Have rebooted my mac, and same issue. Have downloaded the latest Mac fitbit application/software and when it attempts to install gets the same error.

 Have been having intermittent issues over the last month trying to synch. Appeared to have been a bluetooth issue on my Mac. Needed to connect another bluetooth device before trying to synch with Charge2, this was the only way to get it synched.

But this is another new issue. Nice (not)!!!

[AlvaroFitbit]

@Vandersin Welcome! It's good that the community is growing! 

I will gladly assist you with the syncing issue you are having. Please try the suggestions here to help resolve the issue.

Let me know how it goes.

[Vandersin]

Reviewed the link and still not working. I also notice that when I login to my dashboard through the browser (as I have for years) I now have a security box to click that I am not a robot. I click this then there is a blank page. I have to reenter the webpage (www.fitbit.com) and then I see my dashboard page with yesterdays information there. When I click on the icon for settings, it shows nothing (blank page). I feel there may have been some changes????

Note: this is the same in both browsers Chrome and Safari.

Update - Apr 8 2019

I noticed that during the login it is Cloudfare that is asking for the security check before it 'directs' me to fitbit.com . During further research it appears that somehow Cloudfare is blocking my IP address from accessing the fitbit site. If I use a VPN connection then I can get access to my information. Unfortunately the VPN I am using is only through the browser and therefore, I still can not synch my or my wifes fitbits. Please address this ASAP, this is ridiculous.

[Vandersin · Accepted solution]

Update - Apr 10

The issue appears to have been a block IP address by Cloudfare that is used to access the fitbit website. The issue was resolved (unblocked) and I now have access again.

See https://community.fitbit.com/t5/Fitbit-com-Dashboard/Can-t-connect-to-Fitbit-on-Mac/m-p/3403382#M948...

for more details.