Charge 2 buzzing continuously

[DKD9207]

My charge 2 has started continuously buzzing. Will not stop.  Turned off all notifications in app.  Turned off on device.  Help!  I'm afraid it will burn out the device by overheating it.

Moderator edit: updated subject for clarity

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

[AlvaroFitbit · Accepted solution]

@DKD9207 Welcome! It's good that the community is growing! Did you try the restart that @WendyB mentioned? Is the tracker working now? I guess there is the possibility that the battery drained due to the constant vibration. If this happened then make sure you clean the tracker's contacts with a toothpick or toothbrush and then use cotton with rubbing alcohol. After this charge your tracker and restart it by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

If the restart didn't work then did you contact Support?

I look forward to your reply!

[DKD9207]

Thank you for your help.  Your advice seems to have resolved the problem..

[AlvaroFitbit]

@DKD9207 happy to hear that the information in this thread helped you fix the issue. Hopefully this won't happen again. If you have the time feel free to check our Community's discussion area where you can find friends to compete with, healthy meals recipes and tips for your daily activity.

I'll be around!

[S14REALM3]

My charge 2 HR is doing the same thing, continuing buzz vibrate like a alarm is on, it still tracks but I cannot get out of that screen and it uses the battery up in 3 hrs. I tried the reset above 5 times and did not work. Also let the battery drain out and then recharge but it goes back to buzzing. Seems like it won't reset 

[S14REALM3]

Also its stuck on notification on and off screen, it automatically cycles from on to off notifications and that's what the buzz and vibration is from. I scroll to other screens like home or heartbeat but it goes back to notifications on and off automatically.  It's in a loop.

[CariAnn3]

Mine is doo g the same thing! Cant figure out how to fix it. I've restarted it several times.

[AlvaroFitbit]

@S14REALM3 @CariAnn3 Thanks for stopping by! 

Let me help you with your Charge 2 not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created tickets for both of you. Our Support team will further assist you via email.

Let me know how it goes.

[S14REALM3]

After letting the Fitbit battery drain out and then recharge, I did this 3x. I was able to reset the Fitbit  BUT if I am not wearing the unit or not charging it- like if i am washing my hand, taking a shower.... the unit will go back to cycling thru ALL the different modes as long as i am not wearing it. When this happens, the battery will be drained out in 1 hr. 

[AlvaroFitbit]

@S14REALM3 thank you for the update.

This isn't the expected behavior, this is why I created a ticket as mentioned in my previous post. Please work with the Support team so they can see what options they have for you.

Keep me posted.

[Viki3]

Mine is doing this too I have done what you suggested. Any news on the ticket? 

[AlvaroFitbit]

@Viki3 Welcome to the Fitbit Community!

Thank you for letting me know about this issue and for following my previous suggestions. I have also created a ticket for our Support team to help you via email.

Keep me posted.

[Acz1]

Mine jus started to do the same thing

[Juliemu]

Mine is doing the same, have tried resetting without any joy, please help 

[Virgo3]

Mine also .. it keeps flashing "Notifications  on. /  Notifications  off.."  HELP

[Juliemu]

Help mine is doing the same thing. I’ve tried resetting but this doesn’t work either. 

[Virgo3]

It seems  crazy, all of a sudden  so many are having trouble with the  same  issue.  Could  this be an update issue for change 2 ?  Is this a "forced  up_grade " sales pitch?

[Kerry24]

Hi,

My Charge 2 is also playing up.  It is continuously scrolling through the different settings, stopwatch, weights, run, notifications etc, which is causing the battery to run out after a few hours.  I have reset a few times using both a USB plug and my laptop but nothing is fixing it.

[coolroaming]

My Charge 2 is continually vibrating and the battery discharging. If I let it completely discharge then the moment I put it back on charge it starts vibrating. Unable to reset it, it just comes up with an empty battery with an exclamation mark inside. pressing button for 5 secs whilst on charge comes up with fitbit logo with  22.58.00 underneath.

To be honest my experience with the Charge 2 has been dreadful, from cracked screens to poor strap attachments I've had to get numerous replacements under warranty. A very poor quality item for the price.