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Charge 2 daily steps won’t reset

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‎04-01-2019 02:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-01-2019 02:58 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My daily step counter hasn’t reset since clocks moved forward one hour.  Never had this problem before. 

 

 

Moderator edit: updated subject for clarity

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‎04-02-2019 07:15

‎04-02-2019 07:15

@Jayneyj Welcome! It's great to see you around! 

 

I will gladly assist you with this. Sorry to hear that your steps didn’t reset at midnight. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎04-02-2019 07:15

‎04-02-2019 07:15

@Jayneyj Welcome! It's great to see you around! 

 

I will gladly assist you with this. Sorry to hear that your steps didn’t reset at midnight. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
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