help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 heart rate sensor not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2019 01:13 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-23-2019 01:13 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Hi Fitbit, today I noticed the HR won't read my heart beats. The LEDs are always on even though I have on auto.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-24-2019 09:42 - last edited on ‎03-13-2025 07:06 by Fitbit Moderator

‎07-24-2019 09:42 - last edited on ‎03-13-2025 07:06 by Fitbit Moderator

@AnnaKaren, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not reading your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-24-2019 14:50

In response to AlvaroFitbit

‎07-24-2019 14:50

Did that the same day it started failing, didn't work. Today the LEDs faded!

Obtener Outlook para Android
Best Answer
0 Votes

‎07-24-2019 14:51

In response to AlvaroFitbit

‎07-24-2019 14:51

I've done that the same day it started to fail, didn't work. Today the LEDs won't turn on. 

Best Answer
0 Votes