help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 incorrect GPS run tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 12:15 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-11-2020 12:15 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I did a park run today, which I know was 3 miles, when I had finished the map of my run all over the place, it said I had been down roads which I know I hadn’t? It logged the run as about 4.5 miles? Any advice on why it’s done this or how to stop it? 
Thanks 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-12-2020 08:25 - last edited on ‎01-21-2025 08:57 by Fitbit Moderator

‎01-12-2020 08:25 - last edited on ‎01-21-2025 08:57 by Fitbit Moderator

@Gally30 Welcome! It's good that the community is growing! 

Let me help you with your GPS map not being accurate. Which phone are you using? Is it compatible? You can try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes