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Charge 2 is not capturing heart rate during sleep

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‎01-11-2020 06:49 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-11-2020 06:49 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

The frequency of missing data during sleep is becoming more frequent. It has gotten worse since I upgraded. It used to miss data maybe once every few weeks. This week was 5 times out of 7. Last week was 4 out of 7. The week before was 4. The week before was 3 and the week before was 4. My Fitbit is becoming worthless. I have been a supporter for over 5 years. Lots of data big changes. Any ideas?  

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‎01-12-2020 07:49 - last edited on ‎01-21-2025 08:58 by Fitbit Moderator

‎01-12-2020 07:49 - last edited on ‎01-21-2025 08:58 by Fitbit Moderator

@Blueskyemt It's great to see that you've visited the Fitbit Community!

Let me help you with your heart rate reading during sleep. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Let me know how it goes.

Alvaro | Community Moderator

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