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Charge 2 not syncing after app update on iOS

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‎04-07-2020 11:30 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-07-2020 11:30 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Ive just updated the ios software and now my fit bit hr2 not syncing. ive un installed ap three x, restarted phone, turned off/ off bluetooth, re set fitbit... still nada.... grrrrrrrr

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎04-21-2020 12:13 - last edited on ‎03-14-2025 06:23 by Fitbit Moderator

‎04-21-2020 12:13 - last edited on ‎03-14-2025 06:23 by Fitbit Moderator

@Casfitandfab Thanks for stopping by! Sorry for the delay in my reply.

Let me help you with your Charge 2 not syncing with your phone and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎04-30-2020 10:03

In response to AlvaroFitbit

‎04-30-2020 10:03

I have tried the steps you offered. I still can not connect to my iPhone via Bluetooth. I was able to reconnect another device to my iPhone through Bluetooth. Other solutions?
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‎04-30-2020 12:15

In response to ewhite3542

‎04-30-2020 12:15

So weird.  My FitBit just now through Bluetooth reconnected to my iPhone and sync'd.  So, I'm good for now.

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‎05-01-2020 11:48

‎05-01-2020 11:48

 have this problem as well on 2 separate devices. Do you find the battery is wearing down much faster too?

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‎05-01-2020 11:48

In response to AlvaroFitbit

‎05-01-2020 11:48

I have done all of these things on 2 Charge 2s and nothing works.

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