Charge 2 not syncing with Android phone

[Carebearr35]

My tracker will not sync since yesterday? What do I need to do to fix this?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @Carebearr35! It's nice to have a new member around.  

Syncing difficulty is usually caused by a missing requirement. Let's verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported phone or tablet. To check, see http://www.fitbit.com/devices.
• The latest version of the Fitbit app is installed on your phone or tablet, for Android the version app should be on 2.70 as of today. 
• The Fitbit app is allowed to run in the background on your phone. 
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. Click here for detailed information. 
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your phone isn't managing other Bluetooth connections. 
• Your phone doesn't have a syncing issue listed in Which Android devices have known issues with the Fitbit app?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date.

Depending your Android device, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If your Fitbit device still won't sync, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart it.
5. Uninstall and reinstall the Fitbit app.
6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

Give this a go and let me know if the steps do the trick! 

[dq21094]

I tried all of this.  My fitbit charge 2 isn't even 3 years old and it won't sync and it now won't show heartrate. 

[Sushil4841]

My phone is not syncing with charge 2 since phone software updated to Android 9. Though device syncs with other phones. 

Tried everything but not successful. 

[Aimz2322]

I'm having same problem, interested to see reply

[CoolRunning]

I have had troubles syncing my Charge 2 for a few weeks.

Normally, a combination of resetting the device, uninstalling/reloading the app, turning Bluetooth off/on works after a while. Takes a while.

Not any more.

18 months old. Not good news.

[mybitbam]

Everything was fine until the recent firmware update. Mine was always connected and all-day sync was turned on and the battery lasted 5 to 7 days. After the update, it lasted 2 to 3 days, tops. I turned off all-day sync, and that has helped the battery life, and now the stupid thing takes multiple tries to sync every time and then sends me notifications that I need to sync it. Fitbit created a problem. They need to fix it.

[Simonr67]

Gave all your options a go but it still wont sync, it is now an expensive piece of crap because it is losing time with not syncing so i cant use it as a simple watch!

You are well aware that the last update caused these issues so when is a patch being released so the hundreds and maybe thousands with this issue can actually start using your expensive bracelet ?

On a more delicate note, as the unit does not even keep the time because it cant sync then this makes it Not fit for use!

Which under The Consumer Rights Act 2015.

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:  

• Satisfactory quality  Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods. 
• Fit for purpose  The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. 
• As described  The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.

         With the issue i and all the others are facing it is clear that we are all in titled to a full refund for               our expensive bracelet and this will hit fitbit very hard and the publicity that follows.

         So can you tell me when a fix or a full refund will be coming please, my unit is only 6 months old.

         Many regards

         Simon Richardson

[Lugebootie]

I'm now in the same boat.  Android user, and now my Charge 2 is constantly looking for device.  I've restarted it, deleted the app, unsynced it, everything suggested and now it's useless.  Please fix the issue with the last update so this stops happening.

[Nat_88]

Hi,

I'm currently experiencing the same issue as everyone else. My Charge 2 is less than a year old. Will another update be available asap to rectify all of the issues the last one created? Please can someone update me as soon as possible.

Many Thanks,

Natalie 

[Simonr67]

So many are having this issue, they have to admit there is a fault in the last update and send out a patch or a full update again. 

[EdgeWalker]

Mine isn't syncing either. Not with my phone or with my tablet. WHAT is going on?! This is very frustrating.

[Simonr67]

it is a firmware issue in the last update!

[martin.manders]

It's an Android 9.0 issue. Android 9.0 phones do not match with Fitbit trackers. Fitbit knows that there is a problem with the latest Android version. Since Android 9 (Pie) is available on phones this problem exists (already over more than a year). I am a "victim" too. My Charge 2 does not sync etc. with my Samsung Galaxy A40 but works like a charm with my wifes iPhone 6 and my son's General Mobile GM4 with Android 7.1...

[Simonr67]

My phone as been on android 9 for sometime but this issue only started when the app was updated, A9 can't be responsible if it worked before the app update but not after it Martin. 

[Simonr67]

I just tried my Samsung tablet on 7.1 and it won't connect to that either! 

[martin.manders]

@Simonr67 

Do you get notifications (SMS, Calendar, phone calls,...) from your phone on your tracker?

If you have some free hours this weekend, than read this: https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

124 pages of Fitbit/Android 9 horror. And in spite of the fact that the Fitbit moderator has marked it as SOLVED it is NOT...

I own a Samsung Tab S2 and my Charge 2 as well as the Charge 3 from my wife works fine with this tablet. And also with my Windows pc's there's no problem whatsoever with my charge 2.

[Simonr67]

i do get my notifications when its synced, after reading that script i see the issue started back when os9 came out then they put a fix out there but since the last update on the app its now not working again.

Fitbit know its an issue and i now have a log number for the tech team who are looking into what is causing the sync issue again.

My charge 3 worked great from March when i got it until 3 weeks ago when the app updated and then it turned into the nice looking bracelet that wont keep time! 

[martin.manders]

...and then it turned into the nice looking bracelet that wont keep time!   Welcome to the club...

Android 10 is coming (beta tested at this time). I heard that syncing problems are over then. Let's hope it!

[Simonr67]

I just got an email from Lenny at fitbit.

Hello Simon,

Thank you for contacting us through our Twitter account regarding your Charge 3's syncing issue. Let us help you further with this one. 

We appreciate your efforts troubleshooting this issue with us. 

We've confirmed that the device was removed to your account on September 20, 2019. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Sincerely,

Lenny M. and the Fitbit Team

At least they have said its being worked on!