Charge 2 notifications on/off continuously

[SunsetRunner]

Yesterday, my fitbit started doing things on it's own. It started turning notifications on and off again. Like every 30 seconds going back and forth. And last night it started a meditation. 

Is there an update that I missed. What's going on? This is using up battery in a huge way. And, super duper annoying because it vibrates every single time. Any wisdom?

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @SunsetRunner, hope you're doing great today!  Hmmm.... this is very strange my friend. Are you still having this issue?

If so, I'd recommend trying the following:

• Make sure that your Fitbit app is up-to-date (Android 2.72.1 and iOS 2.51)
• Log out of your Fitbit app
• Force quit the app
• Restart your tracker 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

If the issue persists, try to refresh notifications and try again the quick reply feature. 

1. From the Fitbit app dashboard, tap the Account icon >  your device image.
2. Tap Notifications.
3. Turn off all notifications
4. Restart your phone.
5. Open the Fitbit app and turn notifications back on

Looking forward to your response! 

[SunsetRunner]

I have auto updates for the app, but logged out and back in again. It was still doing random things yesterday and started turning on the stopwatch feature and randomly turning on meditation again. I will try restarting everything again today. However, I took it off to sleep last night because of the issues and did not want to be woken all night with the vibrations. It was laying on a counter until just now and somehow during that time, it worked out for 12 minutes at a high cardio rate. And when I picked it up to put on, HR was at 112.

[MarreFitbit]

Sure thing @SunsetRunner! I'll keep an eye on you, hope to hear good news during the day. 

Thanks for trying the suggestions, tag me anytime! 

[SunsetRunner]

I really appreciate your help and troubleshooting tips. As of today, it did not record anything after I restarted yesterday so I only had 180 steps and no sleep recorded, and the alarm, (which I turned off a long time ago), went off this morning as well. I feel like this one may be on it's last leg. I restarted again this morning, so I will keep checking on it for another day or so before calling it actually dead. 

[MarreFitbit]

Thanks for following my suggestions @SunsetRunner!  Since this sounds a bit more serious, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[Tbooth411]

I am having this same issue...it started the other day and I couldn’t get it to stop so I’ve let it die and I have not charged it since. I hope there is a solution because I haven’t had it long enough to be dead for the amount I paid!! 

[MarreFitbit]

Hey there, it's nice to see a new member around @Tbooth411! Have you tried what I posted above?

I was also wondering if you've been having difficulties charging your Charge 2? If so, have you checked if the contacts on your tracker or charging cable are not dirty? Dust and debris can accumulate over time and prevent a charge. Try cleaning them by following these instructions.

I wonder, where do you charger your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

Last but not least, check the alignment and try reconnecting your tracker to the charging cable. See my image below:

If after following those tips and recommendations you keep having difficulty when charging your tracker, try restarting your Charge 2.

I'll be around, keep me in the loop! 

[Tbooth411]

Hello,

Yes I have tried all of the above and it’s still all haywire 😞 It’s been charging fine with no issues so it’s definitely not the charger and I have tried restarting my Fitbit a few times now. 

Tara 

[MarreFitbit]

Thanks for the details shared @Tbooth411! I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

[Sandy55]

Mine is doing no the same thing...start d 4 July and it kills the battery 

[Tbooth411]

It’s so weird! Mine has been doing it now for almost 2 weeks and I’ve tried everything. I can’t use it at all so I guess it’s garbage 😞

Sent from my iPhone

[Sandy55]

I’m glad I’m not the only one....it also would not sync with the app....annoying

Sent from my iPad

[Tbooth411]

Very annoying. Too expensive of an item to last me only a year and a half. Wish there was a solution 😞

Sent from my iPhone

[memah02]

Mine also started this on July 4. I called the Help and after lots of troubleshooting, the Fitbit is being replaced since it's only 7 months old. Good luck

[Tbooth411]

Glad your getting your money back...$200 down the drain for me 😞 oh well

Sent from my iPhone

[Sandy55]

How can multiple people be having the same on/off notification issue at the same time.

[Tbooth411]

Ya exactly! Seems weird that many people are having this same issue but they (Fitbit) don’t have a solution on how to fix the problem!

Sent from my iPhone

[Tbooth411]

That’s crazy! If I were you I wouldn't wait for the next firmware update and I would go get your refund...chances are if you have had this problem once you will have it again and it’s not something that they can troubleshoot. Just my opinion...wish I was under the year so I could get mine back!

[SunriseRun402]

After reading the countless issues plagueing the Charge 2 on here, I took your advice and returned it. Getting a Vivosmart 3 instead. Today I read that the Fitbit Android app is gouging mobile data like mad. Glad to have had the opportunity to opt out of Fitbit, but I feel for those who've dropped coin on them.