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Charge 2 notifications won’t pair with Bluetooth in App

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‎08-18-2019 07:52 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-18-2019 07:52 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Am no longer receiving notifications.  The problem seems to be with the pairing with Bluetooth in the App.  I have restarted my device; have reinstalled the device on my phone; have shut off and restarted the phone; have made sure that the phone is the only device paired to fitbit and my phone is an i-phone.  Any other suggestions?

The All-day Sync is also not able to pair with Bluetooth. Bluetooth on my phone is connected to the Fitbit (have also shut that off and turned it back on).

 

 

Moderator edit: updated subject for clarity

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‎08-19-2019 09:44 - last edited on ‎01-31-2025 11:46 by Fitbit Moderator

‎08-19-2019 09:44 - last edited on ‎01-31-2025 11:46 by Fitbit Moderator

@srbw Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not getting notifications from your iPhone and thank you for troubleshooting this issue. Remember that the syncing is managed by your Fitbit app. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-20-2019 04:02

In response to AlvaroFitbit

‎08-20-2019 04:02

Thanks. It worked. I thought I tried every combination of turning things on and off but I obviously missed this one.

Sent from my iPhone
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