Charge 2 replacement won’t charge or set up

[Averagedad]

I just received my 2nd replacement Fitbit charge 2, the first one 

worked but only for a few months than stopped syncing and sending notifications to me. Than I was sent a replacement again and it will restart and vibrate like it’s charging but no battery shows up just the set up link that takes you to the app. It won’t sync or set up my replacement like it should! I keep having these problems and it’s rather annoying having to keep going through this process again and again...

[PSK27]

That is the version of the firmware that shows up without pairing. 

Mine is still not fixed, no way to pair the third replacement charge 2 even after the 2.85 app update. 

fitbit does not seem to care at all, they could just send us charge 3s and it would all be solved...

[Geoffnopies]

I’d keep on and on contacting them. I asked them to check the replacement
before sending it to me and I hinted I would take matters further if it
didn’t work.

[savvysurfer]

I had purchased mine from eBay and finally managed to get half of my money back….I gave up on Fitbit and went to Apple.

[ricnvic]

That is the firmware version...

[AlvaroFitbit]

@Geoffnopies @savvysurfer @Averagedad @PSK27 @ricnvic @Aaron2019 @Stoop @Vicguile Thanks for stopping by! Thank you for your patience up to this point. I was checking and could see that all of you already have tickets with Support so I ask you to keep working with them to find a resolution. If you haven't heard from them please reply to them via the email you got from them. Still remember that they will need to follow the warranty when reviewing these issues. 

@Geoffnopies happy to hear that your new replacement is working.

Keep me posted!

[Vicguile]

I’m due to have another pebble delivered today so hopefully this one will work

Sent from my iPhone

[christopr1]

Will you keep us informed if this one works.
Fingers crossed 🙂

[PSK27]

Fitbit's new solution is to send me replacement #4. It seems like a game now. 

It is a bit surprising that all this customer support time and shipping costs are deemed cheaper than just sending us a charge 3, which would likely fix all the problems. 

[christopr1]

Wil you let us know if number 4 works?  I’m going to have to buy a new Fitbit if the new ones don’t work because I need  it for my assignment (not that I should have to because the replacements should initially work). 

If the new new ones they are dispatching work, I will just get a replacement, if they don’t then I have no choice but to buy a new one otherwise I’m going to be behind with my coursework 😕

[Averagedad]

Why than have I been waiting 1 month to get any replies from “support” it’s ridiculous!! I sent emails since than too and haven’t heard a peep from them. I agree why don’t at this point for our troubles we get the new charge 3?!? I am not very pleased with what’s been “done” so far...

[savvysurfer]

https://www.trustpilot.com/review/www.fitbit.com

[Vicguile]

I have today received a further replacement and it synced straight away so I dont believe it’s a software issue.

Sent from my iPhone

[christopr1]

Omg, OMG! Just look at thoes reviews! That’s diabolical! What on Earth has fit bit been doing over the last 4 weeks! They’ve completely destroyed their reputation 😱. That’s 67% with the worst reviews, like the lowest reviews given!  People have lost their faith in what was a good brand. Surly the CEOs have to have noticed that! If they haven’t taken action from Trust Pilot then there is something surly going on behind the scenes!  This was a similar way that Jawbone went before they closed their business. 

Im quite shocked no one has even taken action! Wow! 

https://www.trustpilot.com/review/www.fitbit.com

[christopr1]

That’s great news! Here’s to hoping that this is the same for everyone else! Thanks for letting us know 🙂 

[robr23]

Just having the same problem with my replacement after my screen went dark though everything functioning OK.

Have tried everything suggested here with no success -irritated+++

[HeydyF]

Hey guys, I hope you are doin' fine! 

@Vicguile and @PSK27, I'd like you to keep us inform about the replacement when you receive it. Hope that everything works fine. 

@christopr1, our Support team always offers you the best options to get you back on track. If you can get a replacement, it should not give you any inconveniences. Anyways, please keep us updated. 😉 

@Averagedad, when was the last time that our Support team contacted you? Also, I'd like to explain to you that is not that easy to get any device you'd like to. Your options depend on your warranty. 

@robr23, thanks for trying some tips to make your Charge 2 works again. Could you please tell me, is it your Charge 2 charging? When you say that you tried all the suggested, can you please tell me if you tried to restart it? Let me know! 

Have a nice day guys! 

[HeydyF]

Hey guys, I hope you are doin' fine! 

@Vicguile and @PSK27, I'd like you to keep us inform about the replacement when you receive it. Hope that everything works fine. 

@christopr1, our Support team always offers you the best options to get you back on track. If you can get a replacement, it should not give you any inconveniences. Anyways, please keep us updated. 😉 

@Averagedad, when was the last time that our Support team contacted you? Also, I'd like to explain to you that is not that easy to get any device you'd like to. Your options depend on your warranty. 

@robr23, thanks for trying some tips to make your Charge 2 works again. Could you please tell me, is it your Charge 2 charging? When you say that you tried all the suggested, can you please tell me if you tried to restart it? Let me know! 

Have a nice day guys! 

[PSK27]

@HeydyF: trust that I will update the thread. 

It will take a long time though, because fitbit not only repetitively sends us flawed replacement trackers, they also do it at an incredibly slow pace. They only entrust us with a new bad replacement once the old replacement has arrived in their facility and "tested" (which is comical because none of the trackers work). 

It is also a strange approach to customer support because they treat us as if we would "steal" the trackers if they wouldn't enforce return shipment, but from their side they continue to fail fulfilling the warranty that we paid for. 

You see, it is frustrating to deal with fitbit.

So, no, "Support team always offers you the best options to get you back on track" is absolutely wrong (@christopr1)

[christopr1]

The support team have offered me no advancement to get me back on track and certainly no options. Sending me a faulty replacement tracker and then making me wait over 5 weeks without the support team ever contacting me not only lacks options but also lacks faith in the brand and service.  As you mentioned the replacement should not give me any inconvenience, it’s the replacements that have given me and 90% of people on this feed inconveniences. We are not asking for the world just a working replacement, and a touch up on customer experience would be great! 🤷‍:male_sign:

[HeydyF]

Hi @christopr1 and @PSK27, I really appreciate your feedback. I'm sorry to hear that you have received replacements that are also giving you issues, please note that I will definitely pass this information to our team so can review it. This is the perfect place to make your voice heard guys, and I apologize for the inconveniences caused. 

Keep me posted if you have further comments!