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Charge 2 screen has cracked

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‎07-28-2019 12:58 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-28-2019 12:58 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Hi, reading through the Forum, theres a lot of centrepoint cracked screen.  Is this a weak area of the Charge 2. Its very unfortunate a new screen cannot be purchased.

 

 

Moderator edit: updated subject for clarity

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‎07-28-2019 13:02 - last edited on ‎07-30-2019 10:31 by Fitbit Moderator

‎07-28-2019 13:02 - last edited on ‎07-30-2019 10:31 by Fitbit Moderator

I’ve had issues all July, wrong time, flickering screen no sleep recorded.

 

now today i woke up watch screen has entire crack. Its in protective cover. I believe Fitbit has a production/ design problem with Fitbit Charge 2’s. I have had every excuse in the book. Bought 5 for friends and family seems mine is 2 years 7 months old?? Sock to me as it was bought in the Summer they say December.  Are they fit for purpose

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‎07-30-2019 10:35 - last edited on ‎03-21-2025 08:07 by Fitbit Moderator

In response to LTtravel

‎07-30-2019 10:35 - last edited on ‎03-21-2025 08:07 by Fitbit Moderator

@LTtravel, welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your damaged Charge 2 screen. For this issue please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

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